TikTok
TikTok Shop - CBT Operations & Seller Operations Manager – UK
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Responsibilities
About the Team
The Supply Chain and Logistics team is responsible for providing reliable and scalable logistics solutions to support the growth of cross-border sellers in the UK.
We are looking for a CBT Operations & Seller Operations Manager to manage both CBT site operations and CBT seller operations, ensuring stable operational performance while improving seller onboarding, adoption and experience.
Responsibilities
- Own day-to-day CBT operations across the UK network, including 11 sites.
- Manage on-site operational performance, including parcel handover, scanning, sorting, dispatch, capacity, exception handling, and operational compliance.
- Establish site-level KPIs and SOPs, monitor operational performance, and conduct root-cause analysis for service failures.
- Coordinate with logistics providers and on-site teams to manage capacity, staffing, operational readiness, and peak-period planning.
- Drive continuous improvement across CBT sites to improve operational efficiency, lead time, parcel visibility, and seller experience.
- Own CBT seller operations, covering seller onboarding, operational education, issue resolution, logistics consultation, and performance improvement.
- Provide dedicated hyper-care support for approximately 1,600 sellers, while supporting an average of 40–50 newly onboarded sellers per week.
- Analyse seller-level logistics performance and identify key blockers affecting CBT adoption, seller experience, and order growth.
- Build scalable onboarding, communication, and support mechanisms to reduce repetitive seller issues and improve seller self-service capabilities.
- Work closely with Account Management, Carrier Operations, Product, Governance, and other cross-functional teams to resolve operational issues and support CBT growth.
- Translate seller feedback and operational pain points into product, process, and logistics capability improvements.
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Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- 5+ years of experience in logistics operations, warehouse/site operations, seller operations, or e-commerce operations.
- Good understanding of parcel logistics operations including first mile, parcel handover, scanning, sorting, linehaul, and last-mile delivery.
- Strong operational execution and project management capabilities, with the ability to manage multiple sites and stakeholders simultaneously.
- Strong seller communication and problem-solving skills.
- Data-driven and able to identify operational issues through performance analysis.
Preferred Qualifications
- Experience managing multi-site logistics or warehouse operations in the UK.
- Experience working with cross-border e-commerce sellers.
- Experience managing high-volume seller onboarding or seller hyper-care programs.
- Experience working with UK parcel carriers or logistics service providers.
- Able to travel within the UK for site visits and operational management.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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