Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

To build long term trusted partnerships across a portfolio of customers, delivering against a set of KPI’s at NSV, GM, Distribution and share. This role is about owning and managing a scope of customers, independently creating a clear business plan in line with the AOP to deliver channel strategy outcomes. This role is about delivering outcomes through a multi-level contact structure at customer through a well-managed and aligned stakeholder group internally and externally.

Key Accountabilities/Outcomes

• Develop a clear set of customer strategies in line with the channel / BU strategy. Creating plans that deliver against a set of market and customer growth assumptions, the key to this role is being able to solve the complex problem of customer delivery in challenging, new or established channels.
• To implement customer focused growth solutions to enable attainment of budget and stretch revenue and profit targets.
• Being accountable to the Business Unit Head on your scope of customers and how you build, course correct and deliver to ensure delivery of agreed KPI’s, budgets and outcomes.
• Taking ownership of the contact structure across customers at multi levels to ensure that short- and long-term plans are delivered. Can the customer say in their own words we are the ‘trusted first choice’ in their category.
• Owning the insights and selling stories that deliver the outcomes in year and beyond, owning the category partnership between Rich’s and the customer
• I ‘own it’ is the main accountability of this role, finding alternative solution when in month, quarter and year delivery is challenged. This role is proactive not consequential.
• To communicate effectively and pro-actively with all internal functions; production, supply chain, technical, new product development, finance, marketing, and category management to ensure that we deliver the needs on time for customers in line with Rich internal process.
• Be a proactive team player in the Business Unit, supporting the direction and delivery across all customers and being proactive in the strategic development of the plan
• Be the voice of the customer, being active in store and with the customer, doing what it takes to deliver and being known for doing so. We might not win awards, but customers will talk about our support for them