Serco Plc
TMO Customer Service Advisor
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Customer Service Advisor – AMC RAF Croughton
Location: RAF Croughton
Salary: Competitive plus benefits
Schedule: Perm/FT/39 hours per week
About the Role
As a Customer Service Advisor within our AMC RAF Croughton team, you’ll play a key role in supporting military personnel and their families with the movement of personal property and travel arrangements around the world. Your work will help ensure services are delivered efficiently, compliantly, and with a strong focus on customer care.
From coordinating household moves and travel documentation to carrying out inspections and liaising with transportation providers, you’ll help deliver essential services that support operational readiness and the wellbeing of the military community. This is a varied role where your organisation, attention to detail, and customer service skills will make a positive impact every day.
Responsibilities
- Support the Traffic Management Office (TMO) Supervisor with all Traffic Management Office activities relating to the contract.
- Plan and coordinate outbound and inbound personal property moves to worldwide locations.
- Prepare shipment applications, counselling forms, customs documentation, and travel documents.
- Advise personnel and eligible dependants on personal property movements, customs requirements, and transportation entitlements.
- Arrange vehicle shipments and provide guidance on preparation requirements before transport.
- Use internal systems to schedule outbound collections and inbound deliveries.
- Carry out agricultural inspections and quality assurance inspections to ensure compliance with service requirements.
- Liaise with third-party carriers and support cargo movements where required.
- Maintain accurate passenger travel files and process pay adjustment forms when necessary.
- Provide after-hours emergency travel support and assist with additional contract requirements as required.
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Requirements
- Hold a full, clean driving licence.
- Hold or be able to obtain Security Check (SC) clearance.
- Communicate professionally and effectively with customers and colleagues.
- Demonstrate strong administrative, organisational, and attention-to-detail skills.
- Enjoy working collaboratively as part of a team.
- Be confident using computer systems and learning new technologies.
What We Offer
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6 percent contributory pension scheme
- Holidays: 25 days annual leave
- Training and development: Access to over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring, and strong internal progression opportunities
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, and 30 percent off at Serco-managed leisure centres
- Discounts: Savings across around 1,000 retailers, covering food, clothing, entertainment, travel, and days out
- Employee networks: Dedicated networks that support connection, inclusion, and shared learning across the business
- Charity: One paid volunteering day each year and the option to donate to chosen charities tax-free through the Payroll Giving Scheme
Vetting and Checks
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
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Let’s impact a better future, together. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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