M&G
Tooling Adoption & Enablement Expert
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Tooling Adoption & Enablement Expert - permanent
We are looking for an experienced Tooling Adoption & Enablement SME to accelerate the successful adoption and embedment of Jira and Kiplot across our change community.
This is not simply a technical tooling role. The successful candidate will work alongside teams and individuals to translate our ways of working into practical, effective use of the tools, providing hands-on coaching, training and support.
A key outcome of the role will be to build sustainable capability within the organisation through a train-the-trainer approach, reducing reliance on central support over time and creating a confident, self-sufficient community of users.
Key Responsibilities for this Role:
- Act as the SME for Jira and Kiplot adoption, helping colleagues understand not just how to use the tools, but how to use them effectively within their day-to-day work.
- Deliver engaging training, coaching, drop-in sessions and practical clinics for different levels of experience.
- Provide targeted, hands-on support to teams during implementation and embedment.
- Identify common adoption challenges, skills gaps and areas where additional coaching is needed.
- Develop practical guidance, learning materials, FAQs and reusable training assets.
- Establish a train-the-trainer model, building a network of capable champions who can support their own teams.
- Partner with change, delivery, transformation and tooling stakeholders to ensure tooling supports agreed ways of working.
- Gather feedback from the community and use it to improve training, guidance and user experience.
- Champion good practice and encourage consistent use of Jira and Kiplot across the change community.
- Support new functionality and changes through communications, demonstrations and targeted learning.
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Key Knowledge, Skills & Experience:
- Strong practical knowledge of Jira, ideally within change, transformation, portfolio or delivery environments.
- Experience of training, coaching or enabling users, rather than purely administering technology.
- Strong understanding of adoption and behavioural change.
- Ability to translate technical concepts into simple, accessible language.
- Confident working with a wide range of stakeholders, from new users to senior leaders.
- Experience developing learning materials and delivering group and one-to-one coaching.
- A proactive, hands-on approach and genuine passion for helping people build confidence.
Job Level: Manager/Expert
Location: Homebased UK
What we offer:
We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:
- A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
- Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
- Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
- Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.
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To explore more about life at M&G and our full benefits offering, visit Life at M&G
At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.
M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.
We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: careers@mandg.com
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