Total Loss Motor Claims Adjuster, UK

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate adjuster who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don't just wish things were done differently, you action on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

What you'll do

• Managing Total Loss Claims: Assess and process motor insurance claims where vehicles are deemed beyond economical repair. This involves evaluating damage, determining repair costs, liaising with motor engineers, and negotiating settlements with third-party insurers.
• Overseeing Recovery Processes: Identify and quantify losses such as vehicle repairs, replacement vehicle expenses, recovery, storage, and loss of earnings. Proactively pursue recoveries from third parties, insurers, or agents to recoup costs incurred by customers.
• Investigating Liability Disputes: Gather relevant information, including reviewing documentation, conducting interviews, and evaluating policy terms to determine indemnity.
• Communicating with Stakeholders: Serve as the main point of contact for policyholders, providing advice on the claims process, offering regular updates, and ensuring a seamless customer journey throughout the lifecycle of the claim.
• Negotiating Settlements: Engage in effective negotiations with third-party insurers and agents to ensure favorable settlements, maximizing recovery prospects and minimizing claim life-cycles.
• Maintaining Accurate Records: Keep detailed records of all recovery efforts and related documentation, including emails, calls, offers discussed, and payments agreed or received.
• Ensuring Compliance: Adhere to legal requirements, industry regulations, and customer quality standards set by the company, ensuring fair settlement of valid claims and excellent customer service.
• Attention to detail and the ability to provide quality interactions with stakeholders, clients, and customers to the high standards required by our business.