Destination Sport
Tour Co-Ordinator – Supplier Delivery
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Overview And What We Offer
Location - Manchester
- Generous holiday entitlement
- Day off for your birthday
- Hotel and airline discounts
- Employee Assistance Programme
Destination Sports Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What We Do
inspiresport, including Generation adidas international, is the leader in international soccer travel and programming. As an expert in the fields of soccer, sport; and travel logistics, we offer opportunities that include training sessions, games, tournaments, coaching education, cultural experiences and much more. The standards we maintain assure players, coaches, and parents that they will be safe and well cared for while overseas. We collaborate with 50+ of the largest soccer clubs in the world, a few of which include Manchester United, Real Madrid, Juventus, Arsenal, Manchester City amongst others. Our goal is that every player, coach, and parent will have a positive, life-changing experience impacting their development whilst growing their passion for the sport.
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Role Purpose
To manage relationships with suppliers and service providers to ensure high-quality delivery of all components of all tours.
Key Responsibilities:
- Manage tour logistics including transport, accommodation, sports fixtures, and excursions.
- Coordinate bookings and relationships with suppliers including hotels, transport providers, sports venues, and activity partners.
- Ensure high levels of customer satisfaction through proactive communication with suppliers.
- Monitor and improve tour margins against original budgets. Identify opportunities for cost savings and service enhancements.
- Assist the Operation Managers in driving financial performance, operations and reporting to wider team.
- Assist in implementing operational processes that ensure safety, efficiency, and quality.
- Involvement when negotiating contracts and service level agreements to ensure value and quality as appropriate.
- Review costings & invoices when received, to ascertain profitability of tours whilst ensuring the viability of a tour’s logistics.
- Report on tour margin performance, and operational KPIs for Operation Managers.
- Collaborate with the operations department as a whole and across the departments/businesses.
- Monitor supplier performance and ensure compliance with safety and service standards.
- Maintain accurate records of supplier contracts, bookings, and feedback.
- Support onboarding of new suppliers and ensure they meet safeguarding and operational requirements.
- Work on ad-hoc projects and improvements to the operational processes.
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Skills & Experience:
- Experience in supplier management
- Strong negotiation and relationship-building skills.
- Knowledge of travel logistics and contract management.
- Understanding of safeguarding and compliance in youth travel.
- Demonstrate strong organizational skills and attention to detail.
- Ability to work under pressure and drive robust decisions whilst problem solving.
- Knowledge of travel logistics, risk management, and safeguarding.
- Ability to manage multiple projects and stakeholders simultaneously.
- Proficiency in CRM and tour management software.
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