Your work may include helping to:

• Understand the individual needs and expectations of different travellers.
• Assist customers in finding tours and travel experiences that match their interests and preferences.
• Help customers discover destinations, attractions, and experiences they may not have considered.
• Present tour and travel information in a clear and easy-to-understand way.
• Provide alternative tour options when the original choice is unavailable or unsuitable.
• Support customers during different stages of the tour planning process.
• Maintain professional communication and build positive customer relationships.
• Follow up on enquiries and provide additional information when required.
• Assist with tour schedules, itineraries, activities, and customer requirements.
• Support seasonal tours and promotional travel campaigns where relevant.
• Help customers understand the features and benefits of different tours and travel experiences.

The main focus of this position is to support tour planning, coordinate travel-related information and activities, understand customer requirements, and help ensure that tour arrangements are organised effectively. The role combines customer service, tour coordination, destination knowledge, travel planning, and communication.

🌍 Tour Products & Destination Knowledge

During your work, you will have the opportunity to learn about a wide range of domestic and international travel products, including:

• Tour packages
• Hotels and accommodation
• Tourist attractions
• Local and cultural experiences
• City tours
• Outdoor activities
• Themed tours
• Seasonal travel products
• Family holidays
• Leisure travel
• International destinations

You will also gradually develop knowledge of:

• Travel characteristics of different countries and regions.
• Traveller preferences for different types of tours and travel products.
• Seasonal changes within the tourism market.
• Popular destinations and emerging travel destinations.
• Different travel styles and customer requirements.
• Accommodation and tour experience options.
• Seasonal travel trends and promotional periods.
• Changes in traveller demand and preferences.
• Different types of tourism products and experiences.
• Tour schedules, itineraries, activities, and coordination requirements.

Through ongoing participation, you will gain a broader understanding of destinations, tours, travel products, traveller preferences, tourism markets, and the factors that influence customers when choosing their travel experiences.

📣 Tour Information & Coordination Support

Tour Coordinators may also support travel companies by staying informed about new tours, destinations, seasonal offers, activities, and relevant promotional activities.

Your work may include:

• Keeping up to date with new tours, travel products, and destinations.
• Understanding seasonal tour offers and relevant promotions.
• Assisting with organising tour information and itineraries.
• Helping customers discover new destinations and travel experiences.
• Providing accurate information about promotional tours and travel products.
• Supporting seasonal tour campaigns when appropriate.
• Coordinating information relating to different tour products and customer requirements.
• Assisting with communication between customers, tour operators, hotels, activity providers, and travel suppliers.
• Following up on outstanding tour-related requests.
• Supporting updates to tour schedules, itineraries, and travel information.
• Maintaining accurate records of tour arrangements and customer requirements.

This aspect of the role supports the customer experience by ensuring that tour information and arrangements are based on current, relevant, accurate, and well-organised travel information.

💻 Working Arrangement

This is a remote position with flexible working arrangements.

Daily tasks can be completed using a:

• Smartphone
• Tablet
• Computer

There is no requirement to commute to a fixed office every day.

Working hours offer a degree of flexibility and can be arranged around your daily schedule, making the position suitable for individuals looking for a more flexible way of working.

As long as assigned customer enquiries, tour coordination tasks, travel-related responsibilities, and other duties are completed accurately and within the required timeframe, you can organise your working hours accordingly.

✅ Basic Requirements

• An interest in travel, tourism, destinations, or tour planning.
• Interest in learning about different tours, travel products, and tourism markets.
• Basic ability to use a smartphone, tablet, or computer.
• Ability to understand and follow work instructions.
• Friendly and professional attitude towards customers.
• Good written and verbal communication skills.
• Good attention to detail.
• Good organisational and time-management skills.
• Ability to work independently.
• Ability to understand customer requirements and provide appropriate assistance.
• Ability to organise tour information and manage assigned tasks effectively.
• Ability to review and process travel information accurately.
• Ability to communicate with different team members and travel-related contacts.
• Willingness to learn about destinations, tours, travel products, and traveller preferences.
• Comfortable working remotely with a flexible schedule.
• Ability to manage different customer enquiries and coordination tasks effectively.

Previous experience in any of the following areas would be an advantage, but is not essential:

• Travel / Tourism / Hospitality / Tour Operations / Customer Service / Marketing / Digital Marketing / E-commerce / Business / Media

No previous experience is required. Applicants who are willing to learn, communicate professionally, follow instructions, stay organised, and complete their work responsibly are encouraged to apply.

🌟 What You Can Develop

Through this role, you can develop practical knowledge and experience in: