Delaware North
Tour Guide, London Stadium
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Overview
Delaware North UK is hiring a casual Tour Guide to join our collaborative team at London Stadium in Stratford, East London. As a Tour Guide, you will be leading guests around the venue, bringing the stories, achievements, and atmosphere to life. You will be sharing the history of the stadium, including West Ham United F.C. and events like the London 2012 Olympics and major concerts, guiding guests through an experience they will never forget. If you are outgoing, confident, and ready to grow your skills alongside a fast-paced team, join us to share our vision for creating memorable moments for guests. Apply today to kick off your new job at the heart of East London’s sports and entertainment.
What’s in it for me?
At Delaware North U.K., you’ll work at some of the coolest venues with the best team members. Here, you'll find a welcoming team in an exciting, fast-paced environment, so although this might not be your only job, it may be your best. Team member perks include:
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- Competitive weekly pay
- Casual shifts, including evenings and weekends flexibly working part-time for the biggest events and match days, with opportunities to pick up extra shifts that suit your lifestyle
- Experience working at major sporting events and concerts, including West Ham United Football Club, UK Athletics Meet, with musical icons taking the stage, and more in 2026 and 2027!
Responsibilities
- Communicate confidently and clearly to large groups of guests throughout the tour experiences
- Engage guests in the exciting history of West Ham United Football Club, stadium events, such as concerts, Major League Baseball London Series, Monster Trucks, UK Athletics, and the London 2012 Olympics
- Execute tasks effectively and in a timely manner
- Ensure the operation complies with current health and safety, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
Qualifications
- No degree or experience required
- DBS approved, or willing to partake in a DBS check
- Interests in sports and entertainment events
- Strong skills in communication, public speaking, people orientation, time management, and organisation
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Physical Requirements
- Ability to move around the venue, due to the nature of the role
- Availability to have a flexible schedule, attending shifts between Monday and Sunday
Hourly Minimum Rate
- GBP £23.83/Hourly
Work Location
Delaware North has managed the hospitality services at London Stadium since 2015. Home of the Hammers and UK Athletics, this 60 – 80,000 stadium has been at the centre of world-class events. Starting off hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of elite sporting events and concerts. From Europe’s first MLB Series, IRB 2015 Rugby World Cup matches, annual Athletics events, to artists like Burna Boy, Iron Maiden, Take That, and Metallica, there’s always something exciting happening at London Stadium.
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