Zhejiang Linger New Material Technology Co., Ltd.
Tour Operations Executiv
United Kingdom
£3k/month
Posted about 17 hours ago
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🛠️ We’re Hiring: Tour Operations Executive
📍 Remote (United Kingdom)
🕒 Full-Time
💼 Level: Entry-Level / Junior / Associate
💰 Base Salary: £3,000+ per month
We’re looking for a highly organised, detail-oriented, and proactive Tour Operations Executive to support the planning, coordination, and delivery of smooth and memorable tour experiences. This role is ideal for someone who is passionate about travel, tourism, tour operations, logistics, and customer experience, and who enjoys coordinating multiple suppliers, itineraries, bookings, and operational details in a fast-paced environment.
🎯 Key Responsibilities
- Support the planning and coordination of tours, holidays, excursions, and travel experiences
- Coordinate tour itineraries, schedules, bookings, transportation, accommodation, activities, and other travel services
- Liaise with hotels, airlines, tour operators, transport providers, guides, attractions, restaurants, and local suppliers
- Assist with confirming and managing supplier reservations and service arrangements
- Prepare and maintain accurate tour itineraries, booking documents, schedules, vouchers, and operational information
- Coordinate pre-departure arrangements and ensure customers receive accurate and timely travel information
- Monitor tour bookings, availability, confirmations, amendments, cancellations, and operational requirements
- Communicate with customers, suppliers, tour leaders, guides, and internal teams regarding tour arrangements
- Assist with resolving operational issues, schedule changes, supplier concerns, and customer requests
- Coordinate special requirements, including transfers, accessibility needs, dietary requests, activities, and other customer preferences
- Monitor tour operations and identify potential issues before departure
- Support the organisation of group tours, familiarisation trips, events, and special travel programmes
- Maintain accurate supplier databases, booking records, operational files, and internal systems
- Assist with costings, supplier rates, quotations, invoices, and tour budgets where required
- Monitor customer feedback and identify opportunities to improve tour quality and operational efficiency
- Prepare operational reports and support management with tour performance information
- Stay up to date with destinations, tourism developments, travel regulations, supplier changes, and industry trends
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✅ Requirements
- Entry-Level / Junior / Associate with 0–3+ years of experience
- Degree, diploma, or equivalent practical experience in Travel, Tourism, Hospitality, Business, Operations, or a related field is a plus
- Strong interest in tourism, travel operations, logistics, and customer experience
- Excellent written and verbal English communication skills
- Strong organisational and time-management abilities
- Excellent attention to detail and accuracy
- Strong coordination, problem-solving, and follow-up skills
- Ability to manage multiple bookings, suppliers, itineraries, and deadlines simultaneously
- Comfortable communicating with customers, suppliers, and travel industry partners
- Familiarity with travel booking systems, CRM platforms, GDS systems, or tour operator software is a plus
- Basic understanding of accommodation, transportation, tours, excursions, and travel services is advantageous
- Ability to remain calm and organised when dealing with last-minute changes or operational issues
- Comfortable working independently and collaboratively in a remote environment
- Willingness to occasionally support travel trade events, supplier meetings, or operational activities outside standard hours when required
- Based in the United Kingdom with the legal right to work in the UK
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🌟 What We Offer
- Fully remote role within the UK
- Opportunity to build practical experience across tour operations and the wider travel industry
- Comprehensive training on travel products, operational systems, suppliers, and destinations
- Professional development and career progression opportunities
- Career progression towards Senior Tour Operations Executive, Tour Operations Manager, Product Manager, Travel Operations Manager, or Operations Manager roles
- Opportunity to work with hotels, airlines, tour operators, attractions, guides, transport providers, and other travel partners
- Exposure to domestic and international tour operations
- Opportunities to participate in travel trade events, supplier training, familiarisation trips, and industry activities
- Collaborative, supportive, and growth-oriented work culture
- Competitive salary and benefits package
- Flexible remote working environment
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Skills
Tour Operations
Logistics
Itinerary Planning
Supplier Coordination
Customer Experience
Booking Management
Time Management
Problem Solving
English Communication
CRM Platforms
GDS Systems
Travel Booking Systems
Budgeting
Operational Reporting
Attention to Detail
Coordination
Location