STEVEN EAGELL LIMITED
Toyota Parts Advisor
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Parts Advisor
Salary
£27,000 - £31,000 DOE
Contract
Permanent - Full Time
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as a Parts Advisor
- Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessories
- Provide accurate pricing, availability and product information (in person and over the phone)
- Promote and maximise sales of genuine parts, accessories and current promotions
- Manage parts stock levels effectively, including ordering, goods receipt, storage and returns
- Support the Service team by ensuring parts availability aligns with workshop schedules and minimises downtime
- Process warranty claims and supplier returns in line with manufacturer requirements
- Maintain accurate administration, invoicing and customer records
- Develop local trade business and coordinate parts deliveries
- Work collaboratively with colleagues across departments to ensure a seamless customer journey
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What we are looking for in a Parts Advisor
- A customer-focused individual who builds rapport easily and listens carefully to understand both stated and underlying needs
- Commercially aware, with the confidence to recommend products and identify additional sales opportunities
- Organised and detail-oriented, with the ability to manage stock, orders and administration accurately
- A strong team player who communicates effectively with Service and other departments
- Proactive and self-motivated, with the ability to manage priorities in a fast-paced environment
- Ideally experience in automotive parts, retail, trade sales or a similar customer-facing environment
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What we offer you
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
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