Franklin Fitch
Trackside IT Support Engineer
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IT Trackside Support Engineer
Are you passionate about motorsport and technology? We have an exciting opportunity for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role is ideal for an IT professional who thrives in fast-paced, high-pressure environments and excels in delivering top-tier customer service.
Why This Role?
Step into a unique role that combines cutting-edge technology with the excitement of motorsport. You'll provide critical infrastructure and network support in a high-performance setting, ensuring smooth operations both trackside and off.
Key Responsibilities
- Operational Support: Deliver 1st class IT operational support, particularly in Trackside & TestOps areas, ensuring uninterrupted service during race seasons.
- Collaboration: Work closely with a small, specialized team to support key stakeholders and maintain exceptional IT service.
- Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high-pressure race days and testing.
- Service Excellence: Prioritize tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines.
- Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security.
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What You’ll Need
- Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial.
- Customer Service Focus: A strong, customer-centric attitude with the ability to consistently deliver excellent service.
- ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management.
- Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed.
- Flexibility: Willingness to provide out-of-hours support, including on-site trackside and race team assistance, on a rota basis.
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Qualifications & Desired Skills
Required:
- ITIL Foundation Certification
- Degree or equivalent experience
- Strong communication skills in English (written and spoken)
Desirable:
- Microsoft Certifications
- Cisco Certified Network Associate (CCNA)
- Interest in motorsports
Key Attributes
- Adaptable to a high-pressure, ever-changing environment.
- Resilient in meeting tight deadlines.
- Customer-Focused with a dedication to delivering exceptional service.
- Approachable and a strong communicator within team environments.
Exciting Career Opportunity
If you're an IT professional with a passion for motorsport and a strong background in IT support, this role offers the chance to work in a thrilling industry. You'll play a key role in supporting trackside teams and driving IT service excellence.
Apply now to be part of an exciting journey!
This is a yearly fixed term contract that renews every January
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