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Darlaston Builders Merchants Trade Counter Traineeship
Darlaston Builders Merchants is offering a hands-on Trade Counter Traineeship, giving you real experience in customer service, sales, stock control, and product knowledge within a busy builders-merchant environment. You’ll learn how to serve customers confidently and operate our EPOS system.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils, and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees.
Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high-quality materials at very competitive prices.
Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.
Our aim is to provide a supportive working environment where staff feel valued, satisfied, and one that encourages progression within the company.
The company is offering a Trade Counter Traineeship for our Brickyard Depot in Darlaston Road, Walsall. The role is varied with a wide range of duties.
Responsibilities and Duties:
- Assisting in processing sales and serving customers
- Cash handling, operating a till
- Dealing with customers both face to face and over the telephone
- Giving excellent customer service and sound product advice
- Taking a proactive approach to building material sales, using every opportunity to make or increase a sale
- Must be able to grasp the EPOS system to ensure the correct building products are processed on the system
- Advise customers of products and general understanding of building products
- Liaise with customers both over the phone and in person, taking orders, resolving issues, and offering product advice
- Must have some IT knowledge of using computer systems
- Restock products, maintain stock levels, and carry out stock checks for audits
- Using the EPOS system to process deliveries
- Liaise with Yard Staff daily
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Qualifications and Skills:
- Highly organized
- Confident and possesses excellent communication skills as you will be dealing with internal and external suppliers and clients making sure stock is out and returned on time
- Excellent communication and customer service skills and be able to communicate at all levels
- Ability to prioritize and organize your own workload
- Excellent attention to detail and timelines
- Excellent Microsoft and Excel skills
- Working to tight deadlines
Where you'll work
Darlaston Road Industrial Estate
Wednesbury
WS10 7TN
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarizing language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Training will be in house with a visiting apprenticeship coach.
Essential qualifications
- GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils, and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees.
Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high-quality materials at very competitive prices.
Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.
Our aim is to provide a supportive working environment where staff feel valued, satisfied, and one that encourages progression within the company.
https://www.dbmdiy.com/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Happy to support if the apprentice wants to continue learning.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
The reference code for this apprenticeship is VAC2000045588.
Apply now
Closes in 12 days (Wednesday 12 August 2026 at 11:59 pm)
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