Job Description

Hands on experience serving customers, processing sales, maintaining stock and keeping the showroom and trade counter organised.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Helping customers on our trade counter
• Ensure stock is presented and available for customers to purchase
• Contribute to achieving targets, including sales and customer service
• Understanding/keen to learn the products we sell to build customer confidence
• Respond to customer enquiries
• Place stock correctly in store and plan orders
• Assist with stock and general warehouse duties

Where you'll work

3 LANGDALE ROAD
BARNSLEY
S71 1AF

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNSLEY COLLEGE

Training course

Retailer (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
• Serve customers in line with brand standards, legislation, business procedures and the values of the business.
• Provide a retail service that balances the customers’ needs with additional linked products and services.
• Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
• Promote seasonal or local offers through in-store or online promotions.
• Identify situations that may damage business reputation in line with company policy and escalate as required.
• Maintain good merchandising to meet the needs of the business whilst ensuring safety.
• Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
• Use technology and applications to support sales and service ensuring that maintenance issues are reported.
• Support team and colleague development through buddying and/or coaching.
• Comply with regulations and legislation relevant to their role and business.
• Contribute to continuous improvement activities which focus on improving sustainability within the business.
• Handle complaints within remit or escalate as appropriate.
• Support sales across a range of promotional events throughout the calendar year.
• Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
• Serve customers in line with brand standards, legislation, business procedures and the values of the business.
• Provide a retail service that balances the customers’ needs with additional linked products and services.
• Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
• Promote seasonal or local offers through in-store or online promotions.
• Identify situations that may damage business reputation in line with company policy and escalate as required.
• Maintain good merchandising to meet the needs of the business whilst ensuring safety.
• Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
• Use technology and applications to support sales and service ensuring that maintenance issues are reported.
• Support team and colleague development through buddying and/or coaching.
• Comply with regulations and legislation relevant to their role and business.
• Contribute to continuous improvement activities which focus on improving sustainability within the business.
• Handle complaints within remit or escalate as appropriate.
• Support sales across a range of promotional events throughout the calendar year.