STARK Building Materials UK
Trade Counter Sales Adviser
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Job Description
We are a leading Builders’ Merchant in Northern Ireland; known for the quality of our products and the service we provide across building materials and timber-based solutions. We are committed to creating a workplace where everyone feels respected, valued and able to succeed.
We welcome applications from people of all backgrounds, experiences and perspectives. We believe that building a diverse team strengthens our business, supports innovation and helps us better serve the communities we work in.
Our values of Decency, Passion and Pride guide how we treat each other, our customers and our partners. We are focused on creating an inclusive environment where individuals are supported to grow, develop and reach their potential.
By investing in the right tools, training and ongoing support, we aim to give every colleague a fair opportunity to build a successful and rewarding career with us.
Role Overview
The Trade Centre Assistant plays an important role in supporting the day-to-day running of the branch, helping to deliver a positive and efficient customer experience. You will support customers in person, by phone and by email, ensuring they receive the right products and service to meet their needs.
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We are committed to creating an inclusive and supportive workplace where everyone feels respected, valued and able to succeed. In this role, you will work with colleagues and customers from a wide range of backgrounds, so a friendly, respectful and team-focused approach is key.
You will be part of a values-led organisation, contributing to our purpose of building our future by helping others build theirs, while developing your own skills and experience.
Key Responsibilities
- Welcoming and supporting customers, providing product guidance in a friendly and professional way
- Processing transactions and customer orders accurately and efficiently
- Preparing and managing customer orders and deliveries, ensuring stock accuracy
- Supporting stock control, replenishment and general housekeeping to maintain a well-presented trade centre
- Working with colleagues to support branch sales and performance targets
- Following health and safety procedures to help maintain a safe working environment
- Working collaboratively with the wider team to ensure smooth branch operations
- Promoting our values of Decency, Passion and Pride in all interactions
- Carrying out any other reasonable duties to support the wider team and business
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Requirements
- A customer-focused approach with good communication skills
- A team-focused attitude and pride in delivering a high standard of service
- Good organisation skills and a reliable, proactive approach to tasks
- Willingness to learn and develop new skills
- Confidence using IT systems, including trading platforms and Microsoft packages
- A commitment to our values of Decency, Passion and Pride
We recognise that people develop skills and experience in different ways, so if you feel you meet most of the criteria, we would still encourage you to apply.
Desirable (not essential)
If we receive a high number of applications, the following may be used to support shortlisting:
- Experience in a similar role or environment
Our Commitment to Inclusion
- We are committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and perspectives, and we aim to provide a fair and accessible recruitment process.
- If you require any reasonable adjustments at any stage of the application or interview process, please let us know and we will support you where we can.
JP Corry is an equal opportunities employer
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