OneAPPS Consulting
Trade Floor Support
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OneAPPS Consulting
OneAPPS Consulting (www.oneapps.com) is a technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Role: IT Support/IT Technician (Sales & Trading Support) - Trade Floor Support
Location: Canary Wharf,, UK
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Brief Job Description
- Experience working in finance industry, investment banking.
- Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team.
- Installation and configuration of trade floor desktops, monitor set-ups, mass installs of docking stations.
- Taking ownership of tickets and managing trade floor users expectations and concerns to avoid escalation.
- An excellent understanding of ITIL Service Support, delivery disciplines and methodologies.
- Providing time critical trade floor support for all software queries (Bloomberg, WEY, Local business apps).
- Experience of market data applications (Bloomberg, Refinitiv), market data feeds and troubleshooting Excel Add-ins.
- Experience using a help desk call management system.
- Ability to work well under pressure and to tight timescales.
- Excellent communication, interpersonal and customer care skills.
- Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN.
- MCSE qualification.
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