Trade Manager, Soho Home

The Role

We have an exciting opportunity for an ambitious & self-motivated Trade Manager to join our Trade and Retails team to drive our business in our UK market. You’ll be responsible for growing our existing customer base in London and surrounding cities, managing a small team of consultants and delivering against financial targets.

From acquiring new customer leads, hosting events in Soho House UK, and developing strong industry relationships; to assisting with order placement, hand-holding your clients through the delivery process and implementing a customer retention strategy for you and your team.

This is a client facing 360 role with a great amount of autonomy. You will be based within our Soho Home studios in London as well as out in the field. The role will require a pro-active approach to customer growth both Trade both for residential and commercial projects, and a creative problem-solving mindset to all enquiries. The role will encompass administrative, managerial and sales responsibilities.

Main Duties

• Manage a sales team to actively build, maintain and grow relationships with existing and new Soho Home Trade clients in London and the wider EU territory.
• Manage day to day sales of your direct reports, including pipeline management, relationship building and conversion strategy in your locale.
• You will be based across our London Studios up to 3 times a week within a retail setting, with other days working across corporate head office, engaging off site client meetings and 1 day working from home.
• Responsible for acquisition to the Soho Home Trade network in your locale specifically in Tier 1/ high spenders cohort. Finding and onboarding new customers through business development.
• Create localised industry awareness within external industry group putting soho home trade network at the centre of the Interior Design industry.
• Develop and partner with industry leaders.
• Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects, including expert guidance on pricing, lead times, and product availability.
• Conduct onboarding and discovery calls with new users to welcome them to the trade program, introduce clients to our benefits and services, and identify opportunities for sales.
• Guide new users through their first purchase, ensuring a positive and smooth experience.
• Attend relevant industry events, trade shows, showroom events, and industry networking functions.
• Own each touch point of the client experience from initial contact, creating quotes, right through to order management, logistics, delivery and install.
• Conduct meetings/presentations with trade professionals on our new product lines, materials, and design of Soho Home.
• Collaborate with design teams to solve complex design challenges and offer creative solutions.
• Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand in order to become a leader in product and interior knowledge.
• Report and provide feedback to the leadership team.