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Trade Supplier Apprenticeship - Chatham
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Join Our Dynamic Customer Service Team
There is a fantastic opportunity to join a dynamic, fast-growing customer service team. Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch.
What You'll Do at Work
- Processing Customer orders
- Taking delivery of goods and inputting them into the system
- Basic admin tasks
Where You'll Work
36 Second Ave, Chatham
ME4 5AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
SKILLNET LIMITED
Training Course
Trade supplier (level 2)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
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Knowledge and understanding of the organisation’s:
- Communicating confidently to internal and external customers about the company and how it operates
- Identifying and communicating with the relevant person if a threat or risk to the business is identified
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Specialist trade customer profile of the business:
- Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- Delivering customer service that exceeds customer expectations
- Identifying customer requirements and referring them onwards in an appropriate manner
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Trade counter and telesales services:
- Assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- Identifying the customers’ requirements, matching them to the trade supplier’s products and services
- Delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- Securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- Applying basic merchandising techniques used within the business.
- Applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- Communicating with customers using various methods and systems appropriate to the situation
- Applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
- Processing information, to the key standards of data protection, security and intellectual property rights.
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Key principles of warehousing and stock control:
- Processing and recording the receipt, storage, assembly and despatch of goods.
- Receiving stock, despatching customer orders and processing returns in line with company processes.
- Loading /unloading of supplier and contractor vehicles
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Technologies that are appropriate to the role:
- Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- Demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
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Legislative responsibilities relating to the business, products and/or services being sold:
- Complying with legal requirements to minimise risk and build customer confidence.
- Minimising disruption to the business and maintaining the safety and security of people at all time
- Taking appropriate action if a breach of H&S regulations is identified.
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Personal responsibilities and performance contribute to the success of the team and the business:
- Building two-way trust and contribute to working within a team
- Collaborating with colleagues to resolve problems.
- Managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- Demonstrating effective time management through planning and prioritising own workload.
- Identifying own strengths, weaknesses and development needs.
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Training Schedule
- In the workplace
- 1-1 support from Skills Coach via blended learning
- Virtual Teaching Sessions as well as face to face visits in the workplace
About Us
FMG Repair Services are the UK’s leading accident repair services group, with opportunities in our repair centres, Mobile Repair and Motorglass teams throughout England, Scotland and Wales.
We recognise our people are our greatest asset - central to our success - with our team working in a diverse range of roles and locations nationwide.
MG Repair Services is one of the UK’s leading and largest group of accident repair centres. Offering quality, speed and value for all aspects of vehicle repair, you will find us in or near most cities in the UK.
Our business isn’t just about fixing cars – it’s about caring for customers, getting their vehicles back on the road with the minimum amount of fuss and the maximum amount of care.
Dealing with over 100,000 vehicle repairs per annum through our 65 fully equipped repair centres nationwide, along with mobile repair, glass repair and replacement services, we boast a broad range of repair solutions and services to meet the evolving needs of the industry. Since 2020, we have been part of ZIGUP plc, whose vision is to be the leading supplier of integrated mobility solutions and automotive services to a wide range of businesses and customers. ZIGUP are the proud holder of a Kings Award for Enterprise, Promoting Opportunity.
https://www.fmgrepairservices.co.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Once achieved, you can further upskill by enrolling on to the Level 3 Customer Service Specialist apprenticeship
Contact Information
The contact for this apprenticeship is:
SKILLNET LIMITED
Jose Faria
recruitment@skillnet.org.uk
The reference code for this apprenticeship is VAC2000044385.
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