Trade Supplier Apprenticeship - Slough

About the Role

There is a fantastic opportunity to join a dynamic, fast-growing customer service team. Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch.

What You'll Do at Work

• Processing Customer orders
• Taking delivery of goods and inputting them into the system
• Basic admin tasks

Course Contents

• Knowledge and understanding of the organisation’s:
  • Communicating confidently to internal and external customers about the company and how it operates
  • Identifying and communicating with the relevant person if a threat or risk to the business is identified
• Specialist trade customer profile of the business:
  • Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
  • Delivering customer service that exceeds customer expectations
  • Identifying customer requirements and referring them onwards in an appropriate manner
• Trade counter and telesales services:
  • Assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
  • Identifying the customers’ requirements, matching them to the trade supplier’s products and services
  • Delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
  • Securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
  • Applying basic merchandising techniques used within the business.
  • Applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
  • Communicating with customers using various methods and systems appropriate to the situation
  • Applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
  • Processing information, to the key standards of data protection, security and intellectual property rights.
• Key principles of warehousing and stock control:
  • Processing and recording the receipt, storage, assembly and despatch of goods.
  • Receiving stock, despatching customer orders and processing returns in line with company processes.
  • Loading /unloading of supplier and contractor vehicles
• Technologies that are appropriate to the role:
  • Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
  • Demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
• Legislative responsibilities relating to the business, products and/or services being sold:
  • Complying with legal requirements to minimise risk and build customer confidence.
  • Minimising disruption to the business and maintaining the safety and security of people at all time
  • Taking appropriate action if a breach of H&S regulations is identified.
• Personal responsibilities and performance contribute to the success of the team and the business:
  • Building two-way trust and contribute to working within a team
  • Collaborating with colleagues to resolve problems.
  • Managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
  • Demonstrating effective time management through planning and prioritising own workload.
  • Identifying own strengths, weaknesses and development needs.