J.P. Morgan
Trade Support Associate
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Trade Support Associate
Location: London
Contract: 12 months
Work Setup: Onsite - 5 days in the office
Who We Are
JPMorgan Chase & Co. is a leading global financial institution headquartered in New York City. It offers diverse financial services—including consumer banking, investment banking, commercial banking, and asset management—to clients worldwide. It is the largest U.S. bank by asset size, known for its strong market position, technological innovation, and global reach. The company focuses on delivering shareholder value, operational efficiency, and sustainable growth.
What You'll Do
- Operate trading and middle/back-office systems and work with technology support to fix issues affecting trade processing.
- Liaise with Sales, Trading, and Client Coverage to resolve queries on allocations, confirmations, breaks, and trade status.
- Ensure all exchange trades are cleared by EOD, providing clearing teams with complete allocations and chasing clients for missing information and confirmations.
- Identify and escalate operational risks and errors, draft error reports, and work with stakeholders to resolve issues promptly.
- Support Clearing during outages and provide Execution Sales with commentary on material volume/value changes for regulatory reporting.
- Collaborate with FIX/Connectivity, vendors, technology, and Clearing to onboard clients, configure CATS allocation flows, amend mappings, and improve processes.
- Maintain and update system documentation and SOPs, promote best practice through coaching, and help manage execution rate-card changes.
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What You Bring
- Proven trade support experience within a financial services or investment banking environment.
- Hands-on experience supporting futures and options.
- Solid trade settlement and clearing background.
- Degree educated or equivalent relevant industry experience.
- Detail-oriented with excellent numerical and analytical skills.
- Energetic, results-focused team player who thrives in a fast-paced environment, shows strong work ethic, and supports innovation and continuous improvement.
- Excellent professional communication skills for dealing with clients, intermediaries, and internal stakeholders at all levels, with advanced Microsoft Office skills, particularly Excel.
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What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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