StoneX Group Inc.
Trade Support Specialist
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Overview
Connecting clients to markets – and talent to opportunity.
With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Job Purpose
This is a front-office analytical generalist role within the OTC Trading business, spanning trade and product support, platform support, new product implementation, business management, capital analysis, and process improvement. The role is designed to give the successful candidate broad exposure to the operating model of an institutional OTC derivatives business, with the expectation that they will progressively take ownership of one or more functional areas over time.
Candidate Profile
This role is suited to a high-calibre analytical generalist with strong intellectual curiosity, sound judgement, and the ability to become effective quickly in unfamiliar subject matter. The ideal candidate may not yet be a specialist in OTC derivatives, but will be able to absorb complexity, ask good questions, structure problems clearly, and build credibility with Trading, Quant, Risk, Treasury, Operations, Technology, and Compliance colleagues. Over time, the successful candidate will be expected to develop deeper ownership of one or more functional areas.
Responsibilities
Across all areas, the role requires strong analytical judgement, intellectual curiosity, the ability to learn unfamiliar products and systems quickly, and the confidence to operate in an evolving front-office environment where responsibilities may not always be neatly defined.
Business Management
- Support capital management activities, including funding, FX exposure, liquidity management, intercompany capital flows, and related analysis, working closely with Treasury teams.
- Build and maintain reporting that helps management understand trading activity, revenues, return on capital, capital utilisation, and business performance.
- Analyse data, identify trends, explain drivers, and help convert business information into actionable management insight.
- Prepare materials for management meetings, governance forums, and strategic business reviews.
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Platform Support
- Support client and broker onboarding onto trading platforms, including configuration, access, and product setup.
- Act as business-facing support for client and broker platform queries, distinguishing straightforward user issues from matters requiring Technology or Quant involvement.
- Track recurring platform issues, identify root causes where possible, and help improve support processes, documentation, and user experience.
- Assist with user testing, rollout, and adoption of new platform functionality.
Trade & Product Support
- Develop a practical understanding of OTC product structures, trading workflows, and lifecycle events across FX, Energy, and Agricultural products.
- Support traders with product setup, trade booking, workflow queries, and operational issues, working closely with US-based Trade & Product Support colleagues.
- Help identify recurring issues, control gaps, or workflow inefficiencies, and support improvements to coverage, process, and escalation.
New Product Process
- Support the administration and continuous improvement of the New Product Approval Process.
- Coordinate implementation of approved products between Trading, Risk, Operations, Technology, Treasury, and Compliance.
- Track implementation progress, outstanding actions, dependencies, and readiness for release.
- Maintain process documentation and contribute to clear, scalable governance practices as the product set expands.
Continuous Improvement
- Identify opportunities to improve processes and reduce manual effort, including through use of AI technology.
- Author and maintain business process and workflow documentation.
- Support implementation of new tools and business initiatives.
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Qualifications
Knowledge and Experience Essential Profile
- Strong academic and/or professional track record in an analytically demanding environment.
- Ability to work with data, identify patterns, explain drivers, and produce clear analysis for decision-making.
- Clear written and verbal communication, including the ability to explain complex issues concisely.
- Strong judgement, ownership, and follow-through, including the ability to manage ambiguity and escalate appropriately.
- Comfortable working in a fast-moving front-office environment with changing priorities.
Relevant Experience
- Approximately 4-8 years’ professional experience in financial markets, consulting, business analysis, product control, operations, technology, data analysis, or another analytically demanding environment.
- Prior exposure to OTC derivatives, trading workflows, Treasury, Risk, Operations, platform support, or business management would be helpful but is not required.
- Strong Excel capability is expected; SQL, Power BI, Python, or similar tools would be advantageous.
- Exposure to Murex or other trading platforms would be beneficial but is not a prerequisite.
Qualifications
- Bachelor’s degree in Finance, Economics, Mathematics, Engineering, Computer Science, or another analytically rigorous discipline.
To land this role you will need:
- Strong analytical and problem-solving ability.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong interpersonal skills, with confidence working with senior stakeholders and specialist teams.
- Excellent written and verbal communication.
- Comfortable working independently in a fast-moving, evolving front-office environment.
- Curious mindset with a willingness to learn new products, systems, and business areas.
- High attention to detail while maintaining awareness of the wider business context.
- Ability to identify process improvements and drive change.
- Team-oriented and collaborative, with a proactive mindset and a willingness to take ownership and drive issues through to resolution.
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