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Traffic Planner Apprenticeship
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Kick-start your career in transport and logistics
Kick-start your career in transport and logistics with the Gregory Group Level 2 Traffic Operator Apprenticeship in our Bristol depot. Gain hands-on experience planning nationwide deliveries, supported by expert mentors with many years of transport experience, with opportunities to progress into operational planning roles.
As part of your apprenticeship, you will gain hands-on experience supporting a busy transport operation. Typical daily activities include:
- Assisting with planning and organising deliveries and collections across the UK
- Scheduling vehicle loads to maximise efficiency and customer service
- Managing trailer movements and helping ensure vehicles are available when needed
- Communicating with drivers, warehouse teams, customers, and colleagues
- Monitoring delivery performance, vehicle utilisation, and key operational targets
- Booking collection and delivery times with customers
- Updating Transport Management Systems (TMS) and maintaining accurate records
- Completing administrative tasks such as data entry and document management
- Attending operational meetings and contributing ideas for continuous improvement
- Following company procedures and health and safety requirements
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Course contents
- Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
- Comply with health and safety when working.
- Follow company policy, processes, and standard operating procedures.
- Plan and prioritise daily activities, for example, to customer job requirements, back loads, delivery.
- Plan multiple drop routes and jobs.
- Inputting customer jobs for collection and delivery.
- Track job progress.
- Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures, and accidents, customer requirements.
- Adapt approach when supporting operation with, for example, changing weather conditions, road closures, and accidents.
- Record or enter information - paper-based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
- Optimises routes, vehicle type, and loading.
- Comply with company-specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
- Arrange the maintenance and inspection of the vehicle.
- Use technology and systems.
- General data protection regulation (GDPR).
- Cyber security.
- Use the traffic management system or other relevant systems, to add, and update customer job requirements.
- Conduct a briefing or debriefing session with colleagues.
- Communicate in writing with others, for example, internal and external customers, colleagues, and managers.
- Communicate with others verbally, for example, internal and external customers, colleagues, and managers.
- Manage customer queries and complaints.
- Apply the company’s service standards for internal and external customer services.
- Escalate issues, for example, driver infringements and non-operational procedures.
- Apply team working and wellbeing principles.
- Apply equity, diversity, and inclusion principles in the workplace.
- Carry out and record learning and development activities.
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The apprentice will join the Gregory Planner Academy with a structured learning plan starting from day 1. This is supported by onsite training with SP Training to gain a level 2 Transport Operator Apprenticeship.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
The Gregory Group
The Gregory Group is a leading UK logistics company providing transport, warehousing, and supply chain solutions nationwide. As a family-owned business, we are committed to developing our people, offering excellent training, career progression, and the opportunity to work in a fast-paced, supportive environment.
Transport Planner initially with the potential to progress to Transport Operator in time.
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