Great Western Railway (GWR)
Train Dispatcher
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Salary: £31,962 per annum
Location: Chippenham, Wiltshire
Contract: Permanent - Full-time
This is a talent pool vacancy aimed at filling both current and upcoming opportunities. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
About the job:
Every journey starts with a safe and smooth departure, and as a Train Dispatcher, you’ll play an important role in making that happen.
If you enjoy working with people, like being part of a busy team and can stay calm when things get busy, this could be the role for you. You’ll help ensure trains depart safely and on time, while providing friendly, helpful support to our customers throughout their journey.
We’re looking for people who are reliable, approachable and good communicators, with a positive attitude and the ability to make decisions in a fast-paced environment. You don’t need to have worked on the railway before; we’ll provide the training and support you need to succeed.
If you’re looking for a role where every day is different, and your work makes a difference to our customers, we’d love to hear from you.
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Your main responsibilities will include:
- Providing friendly, helpful and inclusive customer service and support.
- Helping to ensure trains depart safely and on time.
- Sharing clear and accurate information with customers, particularly during disruption.
- Keeping the safety of customers, colleagues and visitors at the heart of everything you do.
- Helping to keep the station clean, welcoming and secure.
- Working closely with colleagues and other teams to keep customers informed and supported.
- Being a visible and approachable presence at the station, helping customers feel safe and supported.
What we're looking for:
We’re looking for people who enjoy working with others and supporting customers. You don’t need previous railway experience; what’s important is your approach and willingness to learn.
- A positive and supportive team member who can also work independently.
- Good communication skills and confidence working with basic numbers.
- Comfortable using computers, mobile devices and apps.
- A willingness to learn and follow safety procedures.
- A customer-focused approach and the ability to remain calm in a busy environment.
Working Pattern:
You must be flexible to work shifts, including weekends and bank holidays.
What to Expect?
- After submitting your application you will need to complete a Situational Judgement Test.
- Shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
- Successful candidates will be invited for a competency-based interview.
- Successful applicants will need to pass a medical assessment including a colour vision test and drug and alcohol screening.
- Full training will be provided, including a 3-week training programme in Swindon.
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Benefits:
Alongside your salary, you'll receive a fantastic benefits package, including:
- Free rail travel across the GWR network for you and your family.
- Discounted travel with other Train Operating Companies.
- Defined benefit pension through the Railways Pension Scheme.
- Company-sponsored healthcare plan.
- Discounted shopping and gym membership.
- Employee Assistance Programme.
- Structured career development and progression opportunities.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
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