Network Rail
Train Running Controller- West Hampstead PSB
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Who We Are
Join Network Rail! Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team—you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.
About The Role
Deliver Network Rail targets and Train Operator franchise, PPM and other customer targets.
- Lead and manage the performance of the daily train plan and take early action to minimise customer disruption so rolling stock and train crew resources are effectively managed.
- Communicate effectively regarding train performance and train regulation, within control, with signallers and relevant Train Operators.
- Define and implement service recovery arrangements.
Salary: Controller 3. £68,352
What's In It For You
Here are a few of the benefits we offer:
- 28-day annual leave with the option to buy and sell days
- Choice of pension schemes
- 75% discount of leisure travel for you and your family
- Private Healthcare
- 5 days paid volunteer or carers leave
- Up to 75% subsidised Rail and Underground travel
- Gym Pass - access to gyms across UK
- My Benefits platform—giving national and local retail discount
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Key Accountabilities
Your experience and skills
- Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and passengers.
- Manage the safe and efficient running of trains over the Route infrastructure.
- Make proactive train regulating decisions using control systems and interpreting incoming information to identify potential disruption and initiate early action to minimise train delays, communicating with signallers and train operators as necessary.
- Work closely with the Incident Controller to manage train service delivery during times of perturbation, being the key liaison with representatives of train operators whose services run in the route and other control centres.
- Develop and specify during times of disruption, service recovery plans, including discussion with train operator staff regarding resourcing of the plan.
- Maintain a daily log of all train running information and events, using the available systems in accordance with the relevant company standards and instructions.
- Undertake planning of VSTP train movements to a time horizon of 48 hours and compile a library of regularly used timetable slots to deliver consistency.
- Identify regular and frequent requests for short-term movements to the Train Planning Manager to be introduced into the permanent timetable.
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Essential
- Knowledge and demonstrable experience of operating procedures, rules and regulations
- Operational experience within a control environment or operations role
- Understanding of the Route timetable
- Knowledge of Train Operating Companies organisational structure and routes
- Good geographical knowledge of applicable Route
- Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, TRUST, TRUST DA, TOPS, SHEILA, GENIUS, Crews in Genius, P2v2, Nexus Alpha and Alpha Page or other communications/ pager system
- Good team working skills and ability to make objective decisions
- Able to influence others and work under pressure
- General understanding of commercial/ business picture within Network Rail and TOC's
- Knowledge of Train Service Recovery Plans
Desirable
- Working knowledge of the NRN system and its correct use
- Geographical knowledge of adjoining Routes
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