Wilsons Auctions
Trainee Account Manager
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About The Role
Due to the continued growth of our Wilsons Auctions Queensferry operations and the expansion of activities at our new Shotton Point site, we are recruiting a Trainee Account Manager to join the team.
This is an excellent opportunity for an ambitious and motivated individual looking to develop a career in account management within the automotive industry. The successful candidate will receive training and support to gain a full understanding of our customer accounts and operational processes, working closely with experienced colleagues to develop the skills required to manage key accounts effectively.
Over time, you will become responsible for supporting customer relationships, delivering exceptional service standards, and helping to ensure the smooth day-to-day management of customer accounts.
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Main Responsibilities
- Support the day-to-day management of customer accounts.
- Assist with coordinating the vehicle journey from intake through to auction preparation.
- Build and maintain positive working relationships with customers and internal departments.
- Support the delivery of auction and sales-related activities.
- Monitor and maintain accurate records, reports, and account information.
- Work closely with operational teams to ensure service standards and key performance indicators are achieved.
- Assist in identifying opportunities to improve processes and enhance customer service.
- Undertake training and development activities to build account management knowledge and experience.
Who We're Looking For
- A highly organised individual with excellent attention to detail.
- Strong communication and interpersonal skills.
- A positive and proactive approach to problem-solving.
- Ability to manage multiple tasks and work effectively under pressure.
- Confidence in building relationships with customers and colleagues.
- Good IT and administrative skills.
- Previous experience within the automotive industry would be beneficial but is not essential.
- A willingness to learn and develop into an Account Manager role.
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What We Offer
- Structured training and development.
- The opportunity to learn from experienced Account Managers.
- Career progression within a growing business.
- Exposure to a variety of customer accounts and operational activities.
- A supportive and collaborative working environment.
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