Criterion Theatre Trust
Trainee Box Office Assistant
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Location
Criterion Theatre, Piccadilly Circus, London
Pay
ÂŁ14.85 per hour
Hours
30 hours per week (3 x 8-hour shifts and 1 x 6-hour shift), including a mix of daytime and mostly evening shifts
Contract
3-month paid training placement
Start Date
October 2026
Closing Date
Monday 24 August 2026
Are you interested in starting a career in theatre ticketing and box office operations? The Criterion Theatre Trust is looking for a Trainee Box Office Assistant to join our team on a three-month paid training placement. This is a fantastic opportunity to gain practical experience in one of London's historic West End theatres while learning from experienced Box Office Managers.
No previous box office experience is required—just enthusiasm, a willingness to learn, and a genuine interest in the arts.
During your training you will:
- Gain hands-on experience in a busy theatre box office.
- Learn how a professional ticketing operation is managed using Spektrix.
- Develop customer service and ticket sales skills.
- Learn reporting, group bookings, agency sales, and production ticketing.
- Shadow departments including Front of House and Finance.
- Attend production marketing meetings and undertake short placements with partner venues.
- Receive training on Microsoft Office, Dotdigital, and Nimbus.
- Take part in regular development reviews throughout the placement.
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We're looking for someone who:
- Has an interest in theatre, ticketing, or customer service.
- Is eager to learn and develop new skills.
- Communicates confidently and professionally.
- Is organised, reliable, and able to manage changing priorities.
- Has basic IT skills and is comfortable learning new systems.
- Enjoys working collaboratively.
- Can work evenings and weekends.
- Has the right to work in the UK.
Benefits
- ÂŁ14.85 per hour
- 20 days' annual leave (pro rata) plus bank holidays
- Off-site and cross-department training opportunities
- Employee Assistance Programme
- Auto-enrolment pension and salary sacrifice scheme
- Personalised career support and job application guidance at the end of the placement
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How to apply
Please send:
- Your CV
- A short personal statement (approximately 300 words) explaining why you're interested in the role, what you can bring, and what you hope to gain.
Email: recruitment@criterion-theatre.co.uk
Subject: Trainee Box Office Assistant Application – Your Name
For further information and to download the recruitment pack, please visit www.criterion-theatre.co.uk.
If you have any questions or need this information in another format, please contact Aileen Zainiuddin via email aileen@criterion-theatre.co.uk or phone 020 7839 8811
The Criterion Theatre Trust is proud to be an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.
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