Newrest
Trainee Customer Account Manager
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If you’re an organised, customer-focused professional looking to build a rewarding career in aviation account management, we’d love to hear from you.
We’re looking for a Trainee Customer Account Manager to join our team. You’ll play a key role in managing customer accounts, coordinating operational requirements and ensuring a seamless experience through to delivery.
Benefits
This is an opportunity to develop your career within the aviation industry, with a clear progression pathway.
- Average 40 hours per week
- Annual Leave of 28 days and increments based on service
- Free Meals & Parking on Site, first come first serve
- Full training and full protective uniform supplied
- Save for your future by becoming a member of the Pension Plan
- Life Assurance of two times basic salary Income Protection Scheme
- Income Protection Scheme for absence over 13 weeks for up to 2 years
- Year Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement
- Unlimited access to an online platform offering mental health and wellbeing support
- Access to a 24hr virtual GP Service
- Discounts Scheme, offering great deals 24/7 (also open to friends and family)
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What You’ll Be Doing
- Building and maintaining strong relationships with customers and key stakeholders
- Managing customer accounts and acting as the primary point of contact
- Coordinating customer requirements with internal departments to ensure efficient service delivery
- Monitoring projects and operational activities to ensure deadlines and service levels are met
- Resolving customer queries quickly and professionally
- Identifying opportunities to improve customer satisfaction and business performance
- Preparing reports, quotations, and account updates
- Supporting business growth through excellent customer engagement and account development
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What We’re Looking For - Essential Skills & Requirements
- Previous experience in account management, customer coordination, customer service desirable but not essential
- Excellent communication and interpersonal skills
- Strong organisational and time-management abilities
- Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
- Confident problem-solving and decision-making skills
- High attention to detail and accuracy
- Ability to work both independently and collaboratively within a team
- Full right to work in the UK (where applicable)
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