West Northamptonshire Council
Trainee Customer Advisor
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About the Role
At West Northants Council, it’s about our people and the difference they make. As a Trainee Customer Advisor, you’ll be joining a supportive team where learning and development are at the heart of the role. This is an excellent opportunity for someone looking to build a career in customer services, gain valuable experience in local government and develop the skills needed to support our residents, businesses and communities.
Unlike our Customer Service Advisor roles, which require a broader level of experience and responsibility from day one, this trainee position is designed to help you build your knowledge and confidence through hands-on experience, training and support. You'll learn about a wide range of Council services while developing the skills needed to deliver excellent customer service in a busy and rewarding environment.
Our Benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
What will you be doing?
- Learn how to provide advice, guidance and support to customers across a variety of Council services, helping residents access the information and assistance they need.
- Work within our One Stop Shop, reception and Contact Centre environments, supporting customers through face-to-face, telephone, email and digital channels while developing your understanding of how local government services operate.
- Assist with administrative tasks, maintain accurate customer records and learn how to use a range of systems and applications to support service delivery.
- Encouraged to take ownership of customer enquiries within your level of knowledge, building your confidence and capability while contributing to a customer-first culture.
- Work alongside experienced colleagues, gaining valuable insight into delivering customer excellence in often challenging circumstances, helping to ensure every customer receives a professional, helpful and positive experience.
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About You
- Enthusiastic, eager to learn and passionate about helping people.
- Good communication skills, enjoy working as part of a team and take pride in providing a positive experience for customers.
- Have developed an understanding of good customer service and are keen to build on this further.
- Organised, willing to learn new systems and able to work accurately, paying close attention to detail.
- Positive attitude, strong work ethic and the ability to adapt to changing priorities.
- Motivated to develop your skills, contribute to your community and embody our THRIVE values in everything you do.
About Us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
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Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.
West Northants Council, where careers thrive.
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