Kelda Group Limited
Trainee Customer Side Leakage Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Side Leakage Reduction Trainee Technician
We offer a competitive salary, depending on experience £27,052 - £29,102 (band6a) A Company van Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Customer Side Leakage Reduction Trainee Technician progression plan 25 days annual leave plus bank holidays – plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more!
Location
Area to cover Central East, mainly around Goole, Selby and Hull.
Work type
Permanent. 37 hours per week, Monday – Friday.
What we do
We make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year.
You’ll take end-to-end ownership of the customer journey, working directly with customers to resolve leakage issues on private pipework, using innovative technology and proactive detection methods. This is a hands-on role where you’ll combine technical skills, problem-solving, and customer engagement to make a real impact.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Where you fit in
- Deliver excellent face-to-face customer service, owning problems through to resolution.
- Detect and investigate customer side leakage to meet performance targets.
- Promote and validate repair work with service partners to ensure cost-effective solutions.
- Carry out accurate surveys and support legal enforcement processes (s.75).
- Use advanced leakage detection equipment and corporate systems (e.g., Temetra, Netbase).
- Collaborate with internal teams and external partners to drive efficiency and innovation.
- Maintain the highest standards of health and safety and customer experience.
What skills & qualifications you will need
- Strong communication and influencing skills with a customer-first mindset.
- Ability to work independently and as part of a team.
- Problem-solving skills and confidence to make decisions.
- Technical aptitude for leak detection and data interpretation.
- Full clean driving licence, no more than 6 points
Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Advert close date – 23rd October
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
No agencies please.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location