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Kick-start your IT career with Speller Metcalfe as a Trainee IT Support Apprentice
You’ll support colleagues with everyday tech, Microsoft 365, laptops and devices while gaining real hands-on experience in a friendly, forward-thinking construction business.
Wage: £16,640 for your first year, then could increase depending on your age (National Minimum Wage rate for apprentices).
Training course: Information communications technician (level 3)
Hours: Monday to Friday. 40 hours a week
Start date: Thursday 1 October 2026
Duration: 1 year 10 months
Positions available: 1
What you'll do at work:
- Respond to IT requests by phone, email, Teams and the ticketing system.
- Log and resolve first-line incidents, escalating more complex issues when needed.
- Set up laptops, monitors and mobile phones.
- Support Intune enrolment, Autopilot builds, Microsoft 365, Windows, printers, Wi-Fi, VPNs and user accounts.
- Maintain asset records and support starter and leaver processes.
- Contribute to IT projects and follow company security policies.
Where you'll work:
Maple Road
Enigma Business Park
Malvern
Worcestershire
WR14 1GQ
Training provider: THE DEVELOPMENT MANAGER LTD
Training course: Information communications technician (level 3)
What you'll learn:
Course contents include interpreting and prioritising customer requirements, fault finding and rectification, continuous professional development, operating safely and securely, communication with stakeholders, managing workload, completing documentation, software upgrades, diagnosing IT support tasks, providing remote/F2F support, maintaining a safe working environment, identifying and scoping solutions, testing and evaluating system performance, escalating problems, basic scripting (PowerShell, Linux), routine maintenance across systems, applying security measures, using cabling or connectors equipment, testing and evaluating network environments, monitoring performance and usage of a network, deploying applications, setting up storage and data access, and establishing digital communication systems.
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Training schedule:
Information Communications Technician Level 3 Apprenticeship Standard. This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions. The apprentice will have a workplace mentor and will complete an end-point assessment. Knowledge areas include hardware and networking, software and security, and ICT administration.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Willingness to learn
- Patient
- Reliable
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Other requirements:
The role requires a full UK driving licence. Travel between offices and sites may be required. The apprentice must be comfortable working in both office and construction-site environments. The role involves responsibility for the secure handling of company data and equipment. Some previous experience in IT support, a service desk, apprenticeship, placement or a similar role.
About this employer:
Speller Metcalfe is a forward-thinking, family-rooted construction company with a strong reputation for delivering high-quality, innovative and sustainable projects across the UK. Built on values of safety, family, honesty, collaboration, sustainability and forward-thinking, the business puts people at the heart of everything it does. This is an exciting opportunity to join a supportive, ambitious team where colleagues are encouraged to learn, contribute ideas, develop their skills and play a part in delivering construction projects that create a positive and lasting impact.
After this apprenticeship:
Opportunity to develop practical IT support, Microsoft 365, device management and troubleshooting skills within a busy IT environment, with the potential for continued employment and career progression subject to successful completion of the apprenticeship and business requirements.
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