Countrywide
Trainee lettings negotiator
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Company Description
Countrywide is a leading provider of estate agency, lettings, mortgage services, land and new homes, surveying, conveyancing, and property management across the UK. As a wholly owned subsidiary of Connells Group, the UK’s largest estate agency network and property services company, Countrywide benefits from strong market presence and extensive resources. The business employs around 7,000 colleagues and operates a wide network of local estate agency and lettings brands. These brands deliver comprehensive property solutions to corporate clients and home movers, supported by in-depth local expertise and a commitment to quality service. Joining Countrywide offers access to professional development, a collaborative environment, and opportunities across multiple areas of property services.
Role Description
This is a full-time, on-site role based in Newquay for a Trainee Lettings Negotiator. The role involves supporting the lettings team with day-to-day activities, including:
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- Registering prospective tenants
- Arranging and conducting property viewings
- Following up to gather feedback and progress interest
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The Trainee Lettings Negotiator will assist in matching applicants to suitable properties, preparing tenancy documentation under supervision, and maintaining accurate records on internal systems. The role also includes:
- Liaising with landlords and tenants
- Answering inquiries
- Providing excellent customer service both in person and over the phone
Training and guidance will be provided to help the post holder develop into a fully competent lettings negotiator within the Countrywide network.
Qualifications
- Strong communication and interpersonal skills, with the ability to build rapport with landlords, tenants, and colleagues.
- Customer service skills and a professional, courteous approach to handling enquiries and resolving issues.
- Basic administrative and organizational skills, including attention to detail and the ability to manage multiple tasks.
- Comfort with using computers and property management systems; willingness to learn new tools and processes.
- Motivation to develop a career in residential lettings and property services, with a proactive and learning-focused mindset.
- Ability to work on-site in Newquay, including occasional flexibility in working hours to meet business needs.
- Full UK driving licence and access to a vehicle may be beneficial for attending property viewings.
- Previous experience in sales, customer-facing roles, or property-related environments is an advantage but not essential.
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