Find an apprenticeship
Trainee Motor Claims Handler Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The apprenticeship will be delivered with a blend of on-site and online meetings with their assessor every 4-6 weeks, until completion of the apprenticeship.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will support customers after road traffic accidents and help progress their claims while completing a structured apprenticeship programme. Full training and mentoring are provided.
Key Responsibilities
- Take customer calls and record First Notification of Loss (FNOL) details.
- Update claim information and handle general administration.
- Liaise with repairers, hire providers, and recovery agents.
- Keep customers and referrers informed and provide clear, professional support.
- Follow internal processes and regulatory requirements.
Where you'll work
12
Allenby Business Village
Crofton Road
Lincoln
LN3 4NL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprenticeship will be delivered with a blend of on-site and online meetings with the assessor every 4 - 6 weeks until completion of the apprenticeship.
Desirable qualifications
- GCSE in:
- English (grade 9-4 (A*-C))
- Mathematics (grade 9-4 (A*-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Team working
- Strong communication skills
- Good listening skills
- Empathy and professionalism
- Good attention to detail
- Willingness to learn & develop
- Confident using IT Systems
- Good IT Skills
- No claims experience required
- C/Service experience helpful
What We Do
At Optima Claims we have over 30 years’ experience in the insurance industry. We specialise in working with commercial insurance brokers, insurers and directly with fleets, to provide personal, tailored, start-to-finish motor claim solutions.
Our approach is to ensure good knowledge and understanding of all customers and to provide solutions which are flexible, transparent and fair.
https://www.optimaclaims.co.uk (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Motor Claims Handler – taking ownership of your own caseload and making independent decisions.
Senior Claims Handler – managing more complex claims and providing guidance to newer team members.
As the business continues to grow, there may also be opportunities to move into other roles across the company.
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey North
tracey.north@intecbusinesscolleges.co.uk
07580 997408
The reference code for this apprenticeship is VAC2000047654.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills