Derbyshire County Council
Trainee Service Desk Technician
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Closing date: 30 August 2026
Post: Trainee Service Desk Technician
Grade/Salary: National Living Wage age based up to £12.71 per hour
Contract Type: Temporary for 18 Months
Hours: 37 Hours a week
Location: NEDDC District Council Offices, Wingerworth, BDC Offices, Arc, High Street, Clowne, DDDC Offices, Matlock or as determined by the Council.
Closing Date: 30 August 2026
Interview Date: To be confirmed.
We are excited to offer an opportunity for individuals who are eager to learn, grow and kick start their career in ICT.
As a trainee at North East Derbyshire District Council you will have the chance to work alongside experienced professionals, gain hands on experience and develop valuable skills that will set you up for success.
Our Joint ICT Service Desk are responsible for much more than call logging and first-line support. We work across traditional ICT boundaries by providing second-line desktop and project support and also have responsibility for many key ICT systems.
The postholder will have the opportunity to:
- get involved in various ICT projects, undertake training in new technologies, and support hybrid working.
- contribute to projects including, cybersecurity, M365, building and deploying MS Windows 11 laptops, and enrolling devices in MS Endpoint Manager.
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Taking a flexible, and pro-active approach to your workload is essential together with the ability to learn quickly on-the-job. Interpersonal skills are just as important as technical and problem-solving skills. The post holder will be required to work efficiently as a member of a busy Service Desk team.
You will be given the opportunity to access training courses and gain industry recognised certifications from CompTIA and Microsoft. Time will be provided off-the-job to progress training and sit exams. Day-to-day mentoring, guidance, and on-the-job learning will be provided. This would be an ideal post for someone with no formal ICT qualifications but who has an interest in starting, or changing to, a career in ICT.
This is a full-time temporary post for 18 months. However, on successful completion of the trainee programme, and excellent job performance, the post-holder will be eligible to apply for future job opportunities available.
For a full list of job details and requirements, please view the Job Description and Person Specification below.
Apply today!
If you are interested in this post, please apply using the online application, attaching a CV and covering letter explaining how you meet the job spec on our dedicated webpage on Derbyshire Jobs at: North East Derbyshire District Council Vacancies or via Derbyshire - Jobs and Careers by clicking ‘Apply for this job’ and creating an account. You can save your progress and exit the application at any time, coming back to it at a later stage to complete and submit your application. Applications close Midnight, 30 August 2026.
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Please read the guidance notes provided before completing any application and please note that CV’s should be accompanied by a covering letter explaining how you mee the requirements of the person specification.
If you do not have internet access, you can request an offline application pack by contacting North East Derbyshire District Council Contact Centre on (01246) 231111 or emailing: Human.Resources@ne-derbyshire.gov.uk
We welcome applications from all sections of the community.
For further information
For an informal discussion about the post, please contact Mike Rush, Service Desk Manager, on (01246) 217103 or email mike.rush@ne-derbyshire.gov.uk
If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.
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