• Deliver outstanding administrative support across all training activities, maintaining an industry-leading standard for all training deliverables and upholding Redline's reputation for excellence, quality, and continual improvement.
• Manage course enquiries and bookings by responding promptly to all course enquiries and applications, updating course loading, and maintaining the reservations matrix with accuracy and timeliness.
• Coordinate logistics including classroom bookings, projector and AV equipment reservations, vehicle allocations for trainers, delegate lunch and transport arrangements, and travel and accommodation bookings for both UK-based and overseas/ICAO/ad hoc programmes.
• Process all pre- and post-course administration, including training attendance records, QA documentation, exam and assessment paperwork, and the issuing of training certificates to delegates.
• Maintain accurate training records and data, including CV evidence folders, staff training matrices, and CRM updates for prospective leads and opportunities, providing management reports as requested.
• Ensure GDPR-compliant filing and archiving of all training documentation, maintaining a clear and consistent folder structure within the training administration area in SharePoint.
• Support financial compliance by ensuring all training travel and subsistence costs are pre-approved and aligned to client and internal budget requirements prior to booking.
• Uphold quality standards by ensuring all documentation and processes are followed in accordance with ISO 9001 and Redline's internal quality management procedures.

Key Metrics for Success

• All course bookings, registrations, and records are processed accurately and on time, with zero material errors reported in quarterly QA reviews.
• Training certificates are issued to delegates within agreed SLAs following course completion.
• SharePoint folder structure and training records are audit-ready at all times, evidenced through internal and external ISO 9001 audits.
• CRM data is kept current, with prospective leads and opportunities tracked and updated in line with team requirements.
• T&S bookings are completed within budget and with appropriate pre-approvals, with no unapproved spend incidents within the first 12 months.

AI & Digital Competency

Redline Assured Security is committed to embracing digital ways of working that drive efficiency, quality, and continual improvement across all functions.

AI Fluency Tier

Tier Profile Expectations

• Tier 1- Uses AI-assisted tools in daily workflows
• Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting).
• Understands when AI output needs human review.
• Completes AI User onboarding within 30 days.

Role-Specific AI & Digital Skills

• Use AI-assisted drafting tools to support the preparation of training correspondence, certificates, and delegate communications efficiently and accurately.
• Apply digital tools and automation features within Microsoft 365 (including SharePoint and Excel) to streamline records management, course tracking, and reporting workflows.
• Leverage smart scheduling and booking tools to coordinate complex multi-delegate and overseas course logistics.
• Use AI-enhanced search and document management features to maintain and retrieve training records in compliance with GDPR and ISO 9001 requirements.
• AI awareness

AI Development & Growth

• Complete AI User onboarding programme within first 30 days of employment.
• Proactively explore Microsoft 365 Copilot and similar tools to identify efficiency gains within training administration workflows.
• Share useful digital tools or process improvements with the Training team on an ongoing basis.

Competencies & Behaviours

• Attention to Detail - Consistently produces accurate, high-quality work; identifies and corrects errors before they impact clients or colleagues.
• Delivery Focus - Meets commitments reliably; manages competing priorities effectively and escalates proactively when timelines are at risk.
• Collaboration - Works constructively as part of the Training team; promotes a positive, inclusive team culture and celebrates individual and collective success.
• Client & Stakeholder Focus - Maintains a professional, responsive approach to all client and delegate interactions, reflecting Redline's commitment to excellence and quality.
• Continuous Improvement - Demonstrates a desire to learn, develop new skills, and contribute to the ongoing improvement of training administrative processes.
• Integrity & Compliance - Handles sensitive data and financial processes with discretion and in full accordance with GDPR, ISO 9001, and company policy.

Required Qualifications & Experience

• Demonstrable experience in an administrative role, with a track record of managing multiple tasks and competing priorities effectively.
• Excellent IT skills, with proficiency in Microsoft Word and Excel
• Strong written and verbal communication skills, with the ability to liaise professionally with clients, delegates, and internal stakeholders.
• Exceptional attention to detail and a high standard of accuracy in all work.
• Experience managing business correspondence, filing, and organisational systems.
• Familiarity with GDPR requirements as they apply to records management and data handling.
• A highly motivated, self-starting approach with the ability to organise and manage personal workload with minimal supervision.

Desirable Skills & Experience

• A qualification in Business Administration Level 2 or equivalent.
• Experience working within a training, learning & development, or regulated environment.
• Familiarity with CRM systems
• Understanding of ISO 9001 quality management frameworks.
• Experience supporting international or overseas programme logistics.
• Knowledge of the aviation, security, or Critical National Infrastructure sector.