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We are Eversheds Sutherland
We are a global law firm with more than 5,000 people across over 30 countries. We are a full-service firm with deep sector and niche expertise, supporting clients across a wide range of complex legal and regulatory challenges.
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Practice Group / Team: Konexo
Role: Interim Training Consultant
Contract Type: Full-time
Working Model: Fully Remote (with occasional on-site attendance for training delivery)
Start Date: Immediate
About Konexo
Konexo was established in 2011 as part of Eversheds Sutherland and is a pioneer in alternative legal and compliance services. We deliver a broad range of legal, regulatory, and compliance solutions, supported by advanced technology, smart systems, and specialist expertise.
Working closely with our Financial Services legal teams, we partner with clients to deliver complex regulatory, risk, compliance and transformation programmes across banking, payments, fintech, insurance and consumer finance sectors.
Our Financial Services consultancy supports organisations navigating regulatory scrutiny, operational transformation, customer outcome programmes, remediation activity and regulatory change initiatives.
The Opportunity
We are supporting a financial services client in the appointment of an Interim Training Consultant to support a critical Collections & Recoveries training programme within a regulated financial services environment.
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This role requires a hands-on training professional with proven experience designing, reviewing, enhancing and delivering training frameworks within Collections and Recoveries functions. The successful candidate will assess existing training materials, identify gaps, implement improvements and deliver high-quality training programmes to operational teams.
Experience within Motor Finance would be highly advantageous.
You will work closely with senior stakeholders across Operations, Learning & Development, Quality Assurance, Compliance and Risk to ensure training programmes are aligned to business objectives, regulatory expectations and customer outcomes.
Key Responsibilities
- Design, develop and implement Collections & Recoveries training frameworks.
- Review existing training materials and learning pathways, identifying areas for improvement.
- Conduct training needs analysis and recommend enhancements to improve operational performance.
- Create engaging training content, guides, workshops, assessments and supporting materials.
- Deliver virtual and face-to-face training sessions to new starters and existing employees.
- Assess training effectiveness through quality outcomes, learner feedback and performance metrics.
- Work closely with Operational, Quality Assurance and Compliance teams to identify performance gaps and develop targeted training solutions.
- Support change and transformation initiatives through the creation and delivery of training programmes.
- Provide ongoing coaching and support to frontline colleagues and Team Leaders.
- Ensure training content remains accurate, relevant and aligned with regulatory and business requirements.
- Produce training reports, recommendations and management information for key stakeholders.
- Support the embedding of best practice across Collections & Recoveries operations.
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Experience Required
- Proven experience as a Trainer, Training Consultant, Learning & Development Specialist or Training Manager within Financial Services.
- Strong practical experience within Collections & Recoveries is essential.
- Experience designing and implementing training frameworks and learning programmes.
- Previous experience reviewing, analysing and improving existing training frameworks.
- Strong facilitation and training delivery experience across both virtual and classroom environments.
- Experience creating training materials, workshops, assessments and supporting documentation.
- Ability to identify performance gaps and create targeted learning interventions.
- Strong stakeholder management skills with the ability to engage effectively with Operational, Quality, Risk and Compliance teams.
- Experience supporting business change, transformation or operational improvement initiatives.
- Excellent communication, presentation and coaching skills.
- Previous experience within Motor Finance is highly desirable.
- Ability to start immediately.
If this opportunity is of interest, please apply for immediate consideration.
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