Training Coordinator

Training Coordinator

We are currently recruiting for a Training Coordinator to join our team at our Head Office in Bedale, North Yorkshire.

You'll manage a portfolio of clients, acting as their trusted point of contact, understanding their training requirements and coordinating high-quality training solutions that deliver real value. This is a varied and rewarding role combining client relationship management, training coordination, and operational excellence.

You'll work closely with clients, trainers, awarding organisations, and colleagues to ensure training is delivered efficiently, while identifying opportunities to enhance the support and services we provide. We're looking for someone who is highly organised, proactive, and accountable, with excellent communication skills and the confidence to work independently while contributing to a collaborative and ambitious team. KNW is a business built on strong values, professionalism, and doing the right thing for our clients and learners. We have a supportive, friendly, and collaborative team culture with a genuine focus on employee wellbeing.

This is the opportunity to be part of an ambitious organisation with exciting plans for future growth.

Key Responsibilities

• Manage allocated client accounts, acting as the primary point of contact for training enquiries, requirements, and ongoing support.
• Build and maintain positive relationships with clients, instructors, assessors, awarding organisations, and other key stakeholders to support successful training outcomes.
• Identify and coordinate appropriate training solutions that meet client requirements and deliver a professional client experience from enquiry through to completion.
• Manage training bookings, scheduling, and associated administration, ensuring accuracy, compliance, and completion within agreed timescales.
• Maintain accurate records and documentation across company systems, ensuring information is current, complete, and accessible.
• Communicate professionally and proactively, providing clear information, updates, and guidance to clients and colleagues at all times.
• Identify opportunities to promote KNW services and support business development activities within existing and prospective client accounts.
• Resolve issues effectively and contribute to continuous improvement, supporting team objectives and helping maintain high standards of service delivery across the business.