GSS Training Ltd
Training Coordinator/Invigilator
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GSS Training Overview
GSS Training are one of the leading safety training providers in the UK, training thousands of delegates per year in multiple qualifications since 2006. We are heavily involved in the Construction, Engineering, Quarrying, Food and Petrol industries. We pride ourselves on delivering that extra level of service for the customer, as the customer is at the heart of everything that we do. We have venues in Trafford Park, Runcorn and Bradford.
Position Available: Training Coordinator/Invigilator
We are seeking an experienced Training Coordinator/Invigilator to join our small team in Trafford Park, Manchester (M17 1AY) on a permanent basis.
Key Responsibilities
- Daily Duties
- Taking calls and handling customer queries
- Making bookings and taking payments
- Working with various IT systems and ensuring that all records are correctly updated and maintained
- Managing online bookings and user management on the company website
- Supporting the training team
- Data input whilst processing courses on our own system and uploading these details onto awarding body websites
- Notifying awarding bodies and portals of our course dates and keeping both updated as course information changes
- Chasing and sending out certificates and safety passports
- Stock control
- Using Word, Excel (for data entry), emails, Sage and awarding body systems (for data entry)
- Using Sage for a number of accounts functions
- Other ad hoc administrative duties
- Multi-tasking between all of the above
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Invigilator Duties
- Going through documentation with delegates before the session
- Going through a quick five-minute presentation with delegates to let them know what to expect during their test
- Invigilating the computer test
- Being responsible for helping delegates to get logged in to the testing system – we will train you in the system before you invigilate any computer tests – we want you to feel comfortable with the system and you will have shadowed another invigilator multiple times so that you know how to deal with all eventualities
- Enforcing strict exam procedures during the exam
- Dealing with any IT queries such as loss of internet or the camera system going down – full training will be given on this
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Hosting and Online Training Support Duties
- Assisting trainers with logging in to Microsoft Teams/Zoom when they deliver online tutor-led courses
- Calling delegates who don’t know how to log on or get disconnected from Microsoft Teams/Zoom and assisting them with logging in
- Ensuring that delegates are all present and paying attention during the course
- Checking delegates in at the start of an online course
- Sending emails to delegates with invites to the online training
- Emailing delegates with the link to the exams during the course
- Ensuring that all delegates are adhering to exam procedures
- Other ad hoc support duties for our online courses where required
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- Occasional Duties
- Assisting with quality management including checking course paperwork and analysis of delegate feedback and trainer performance
- Assisting with marketing duties as this department develops
- Any other ad hoc duties that are required within the administrative/accounts function
- Potentially visiting our other venues for quality management
Essential Requirements
- Excellent verbal and written communication skills
- A confident and pleasant telephone manner
- Flexible and willing to learn
- Good IT skills with the ability to pick up new systems quickly and problem solve IT issues
- Familiarity with Sage
- The ability to multi-task
- Good time management
- Attention to detail
- Must be a problem solver
- Must be able to drive
Nice to Have
- Previous administration experience
- Prior invigilation experience is not required for this role but would be welcome if you do have this
Working Hours
- Non-Invigilation Days: Monday to Friday 08:00 - 16:30
- Invigilation Days: any day Monday to Friday 07:30 – 16:00
Salary and Benefits
- Salary: £27,500 a year
- Annual Leave: 25 days plus Bank Holidays
- Pension Contribution: 3%
- Life Insurance
This is a fantastic opportunity to join a growing organisation.
Job Type: Full-time, Permanent
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