British Airways
Training Delivery Lead
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A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role
Trainer Delivery Lead
The Training Delivery team within the Global Learning Academy (GLA) is seeking experienced leaders to join our inclusive and supportive management team. Working in a dynamic and fast-paced environment, you'll inspire, coach and develop our trainers, enabling them to deliver engaging, high-quality learning experiences. Your leadership will play a key role in ensuring our flying and ground colleagues receive safe, compliant and effective training, allowing them to perform at their best every day.
This role may require shift working and a uniform to be worn. Some international and domestic travel may be required.
Please note, this role is not approved for an international assignment.
What You’ll Do
As a Trainer Delivery Lead, you will be responsible for leading, coaching and developing a team of trainers, building capability and driving high performance to ensure consistent, high-quality delivery of training programmes that meet defined objectives across Airport, Worldwide, Crew and Global Engagement Centres.
Team Leadership and Development
- Lead, coach, and develop a team of trainers to ensure they deliver engaging, effective, and learner-centred training.
- Conduct regular 1:1s, and performance reviews to drive accountability and development.
- Identify training needs and coordinate CPD opportunities for trainers to enhance their facilitation and subject matter expertise.
- Partner with non-GLA Trainers, offering guidance, recognition and support without stepping into the line manager role.
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Training Delivery Oversight
- Ensure training sessions are delivered meaningfully in line with BA Values, driving strong learner engagement within an inclusive, supportive environment.
- Monitor session delivery, learner engagement, and trainer performance using observation, feedback, and evaluation data.
Quality and Compliance
- Maintain high standards of delivery, ensuring content is delivered as designed and complies with relevant policies (e.g., health & safety, safeguarding).
- Support recommendations and implementations of quality assurance processes including session observations, feedback reviews, and learner assessments.
Stakeholder Engagement
- Liaise with programme managers, content developers, and business stakeholders to ensure trainer delivery is aligned with organisational needs.
- Act as the escalation point for delivery-related issues within the team and provide solutions or report risks to senior managers.
Skills/capabilities
What you’ll bring to British Airways:
Learning and Development
- End-to-end L&D experience and training delivery.
Project And Stakeholder Management
- Strong project planning and execution skills.
- Ability to work within timelines and budgets.
Insights-Driven Decision Making
- Uses a range of evidence from a variety of sources to develop learning insights. Use this insight to challenge the way we think about L&D in our organisation and inform change, driving better business decision making.
Leadership And Team Development
- Strong people management and mentorship skills.
- Ability to inspire and lead a team of trainers.
- Able to make decisions and accept accountability and responsibility for them.
- Experience of applying Corporate people policies (EG/OCG).
Communication And Collaboration
- Exceptional written and verbal communication.
- Stakeholder engagement and client management skills.
Professional courage and influence
- Show professional and personal courage to speak up when it’s the right thing to do, even if in the face of resistance or opposition.
My core traits
- Role model for the GLA with a collaborative approach.
- Leadership and Influence: Leads by example. Builds trust and influence through strong relationships.
- Resilient and Adaptable: Thrives in fast-paced, changing environments. Comfortable with ambiguity and able to pivot strategies when needed.
- Inclusive – able to build rapport with people from a variety of cultures and backgrounds.
- Passion for Learning and Impact: Deeply motivated by the desire to improve others' skills and knowledge and behaviours in a way that is meaningful and relevant.
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Your Experience
- Proven experience of leading and engaging a team in a complex operational environment (Essential).
- Strong knowledge of all BA People Policies and their implementation (Essential).
- IT literate and able to learn all appropriate systems (Essential).
- Knowledge of BA operational areas (Desirable).
- CIPD or equivalent (Desirable).
- IR Experience (Desirable).
What We Offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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