Training Officer

The Training Officer will design and deliver certified training on our products, machinery, and jointing techniques for employees, customers, and distribution partners. You'll be the person who makes sure everyone, from new starters to long-standing distributors, has the practical skills and confidence to work with our products properly. It's a hands-on role that mixes classroom delivery, workshop training, and time on customer sites.

Responsibilities

• Design and maintain theoretical and practical training programmes
• Deliver classroom, workshop, and on-site training sessions across the product portfolio
• Tailor training to varying levels of technical knowledge and experience
• Assess competence through practical and theoretical evaluation
• Produce training presentations and learning materials
• Deliver technical training to customers, contractors, end users, and distributors
• Support sales and specification teams with customer education initiatives
• Promote best practice in installation techniques and product selection
• Assist with technical support, demonstrations, and events
• Maintain customer training and certification records
• Identify employee training needs in collaboration with managers
• Maintain an accurate training matrix, ensuring valid, up-to-date certifications
• Monitor expiry dates and coordinate refresher training
• Maintain accurate records to support compliance and audit requirements
• Gather delegate feedback and measure training effectiveness
• Recommend improvements to training programmes
• Monitor industry developments, legislation, and standards
• Ensure all practical training complies with company H&S policy
• Maintain training equipment and workshop facilities
• Promote safe working practices on and off site