ECI-Hub
Training & Operations Coordinator
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Company Description
ECI-Hub (Engineering Consultants for Industrial Operations) provides engineering training and consultancy services for high-risk process industries. The organization focuses on up-skilling the workforce so that team members are competent and confident in performing safety-critical tasks.
Role Description
The Training & Operations Coordinator role is a remote position focused on supporting the delivery and smooth running of ECI-Hub’s training and consultancy services. Day-to-day responsibilities include:
- Scheduling and coordinating virtual and in-person training sessions
- Managing participant registrations
- Maintaining training records
- Preparing learning materials and documentation
- Liaising with clients to understand training requirements
- Providing responsive customer service
- Supporting project and operations activities such as resource planning and logistics
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The role also involves:
- Collaborating with trainers and consultants to streamline processes
- Monitoring key operational metrics
- Contributing to continual improvement in service delivery and learner experience
Qualifications
- Analytical Skills: Ability to interpret data, track metrics, and support continuous improvement of training and operations processes.
- Communication Skills: Ability to clearly interact with clients, trainers, and internal stakeholders in written and verbal formats.
- Operations Management Skills: Experience in scheduling, workflow coordination, and basic project support within a training or consulting environment.
- Customer Service Skills: Demonstrating a client-focused approach, responsiveness, and professionalism in handling inquiries and participant support.
- Administrative Assistance Skills: Proficiency with office software, record-keeping, document preparation, and database or LMS (Learning Management System) usage.
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Beneficial Qualifications:
- Relevant qualifications such as a diploma or degree in business administration, operations, education, or a related field.
- Experience in training coordination, professional services, or high-risk process industries (e.g., COMAH, EC&I, safety-related fields).
Essential Skills:
- Strong organizational skills
- Attention to detail
- Ability to work independently in a remote setting
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