You do not need to be a software developer. The role is about understanding insurance products, learning SchemeServe and using the platform to turn requirements into working products.

What The Role Could Look Like

One day you might be:

• Delivering training to a broker learning how to build their first insurance product.
• Creating a new Help Guide or training video.
• Running a webinar for SchemeServe customers.

Another day you might be:

• Reviewing an underwriting guide for a new product.
• Building a question set or rating file.
• Testing a product before launch.
• Working with colleagues on a client product build.

The two areas naturally complement each other. Building products gives you first-hand experience of the challenges our clients encounter, while training clients gives you insight into how we can make SchemeServe and our product-building processes easier to understand.

You'll Fit Right In If You...

• Enjoy working with people - you're comfortable explaining things and helping someone work through a problem.
• Have insurance knowledge - you understand insurance terminology, products and how the industry operates.
• Enjoy teaching and sharing knowledge - you get satisfaction from helping someone understand something new.
• Are naturally curious - you want to understand how things work and why.
• Enjoy problem-solving - you'd rather investigate and find a solution than simply follow a checklist.
• Are comfortable with technology - you don't need to be a developer, but you're confident learning and using digital tools.
• Can communicate clearly - whether you're running a training session, talking to a client or writing a Help Guide.
• Are self-motivated and dependable - you're comfortable managing your own workload in a remote environment.
• Work swiftly while maintaining attention to detail.
• Are willing to challenge the norm and suggest better ways of doing things.

Essential Requirements

• Experience in training (preferably in SaaS or insurance).
• Strong communication and presentation skills.
• Comfortable working directly with clients.
• Good general computer skills, including confidence using Excel.
• An interest in learning how insurance products are configured and built.
• Ability to work independently while collaborating across different teams.
• UK-based, although the position is fully remote.

Nice to Have

• Previous experience delivering training, onboarding or demonstrations.
• Experience using insurance software or SaaS platforms.
• Experience configuring insurance products, schemes or rating.
• Experience as an underwriter, broker, configuration analyst or business/systems analyst.
• Experience creating training materials, videos or documentation.

We're looking for the right person, rather than someone who ticks every box.

About SchemeServe

At its heart, SchemeServe is all about making insurance simple.

Our platform helps insurance brokers, MGAs and insurers design, build and manage their own insurance products (or ‘schemes’) with ease. Some of our customers build their products themselves, while others ask our team to build them.

We’ve always been a fully remote company, but we still love getting together. Twice a year, we meet in person for Team Retreats - one in March and another in September. These are all about sharing ideas, relaxing and building real connections.

Past retreats have featured everything from archery tag and murder mystery nights to inflatable obstacle courses and axe throwing.

We’re big on personal growth and love to see our team pushing themselves to learn and develop new skills. Need books, mentoring or professional development opportunities? We’ve got you covered.

Plus, we offer flexible working, paid days to volunteer for causes you care about, a friendly and supportive team and a relaxed but ambitious company culture.

We’re looking for the right person, not just a checklist of experience — so if this sounds like you, we’d love to hear from you!