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Training Programme Manager
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Job Title: Training Programme Manager
Location: Hybrid, Farnborough (2:3 days in office/ onsite)
Salary: Competitive
Job type: Permanent, Full Time
Working Hours: 40 hours per week, Monday:Friday
Who Are We
rpc: The Retail Performance Company is the consultancy for the entire journey towards customer:oriented transformation: from customer:centric strategy, through customer experience design, data analytics to people empowerment and performance management. Our mission is to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value:adding relationship between brands and end customers.
rpc was founded in 2013 as a joint venture of BMW Group and H and Z AG and has over 450 employees in twelve countries.
About The Role
As a Training Programme Manager, you will serve as a strategic ally to our clients, working directly alongside their L and D Managers to elevate their training initiatives. Your role will be consultative and oversight:driven: partnering with key client stakeholders to deeply understand organisational skill gaps and identify targeted development needs.
You will champion the creative design of innovative learning solutions, oversee the rigorous quality assurance of training programmes and materials, and ensure flawless event management for learning rollouts.
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Your Tasks
- Oversee and manage training related projects across multiple brands and clients, ensuring both operational and financial excellence.
- Lead and manage budget planning for training programmes, including offer preparation, margin management, goal setting, milestone tracking, and overall project delivery.
- Serve as the primary point of contact for clients, coordinating project activities, providing expert guidance, and ensuring high:quality service and client satisfaction.
- Manage resource allocation for training initiatives and facilitate workshops, training sessions, and programme activities.
- Present project updates, training results, and key insights to stakeholders and clients.
- Negotiate terms and agreements with external training partners and clients to support project objectives.
- Oversee outgoing invoices and validate invoices from external training providers.
- Provide professional leadership to project team members and, where applicable, support their development.
- Foster strong engagement and motivation within the project team to ensure the successful delivery of training initiatives.
Your Profile
- Completed degree in business administration, social sciences or a comparable field of study.
- Several years of professional experience in training and development, continuing education, project management, or event management.
- Proven track record in managing complex projects and providing high quality support to external clients.
- Strong collaborative mindset with excellent communication skills and the ability to remain composed and professional in challenging situations.
- Demonstrated commitment to service excellence, quality standards, and a high level of responsibility.
- Fast learner with strong organizational capabilities and an entrepreneurial, solution:oriented approach.
- Reliable team contributor with a proactive attitude and a high level of initiative.
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Because of the nature of the role, travel across client sites will be required. We are looking for someone with experience dealing with external stakeholder engagement and managing training and development of clients staff.
Why Join Us
Our work is customer:centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience.
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