Training Support Admin (Part-Time)

This position offers room for professional growth, including opportunities across the four pillars of The Investigo Group.

Key Responsibilities

Training & Operations Logistics

• Provide comprehensive administrative support to the Training team, ensuring the smooth day-to-day operation of training activities.
• Welcome delegates on the first day of each course by managing the training reception desk, ensuring a professional and positive customer experience.
• Communicate training schedules, changes and updates in a timely and professional manner.
• Ensure trainers and materials (physical or virtual) are prepared and available.
• Ensure onsite facilities are stocked with refreshments and ready for clients arrival.
• Manage enquiries via email and telephone relating to current and future training courses, providing accurate information and directing customers as required.
• Maintain accurate records of training activities, attendance, feedback and certification where applicable.
• Provide excellent customer service and support to all training participants.
• Ensure all administrative activities are completed in accordance with company policies, quality standards and information security requirements.

Communication Management

• Liaise with internal departments and external customers to support the successful delivery of training programmes.
• Work with marketing and communications to ensure alignment in messaging and branding.

System & Calendar Management

• Maintain and update training calendars, ensuring accurate visibility across departments.
• Utilise training management systems (TMS) to schedule, coordinate, and track all training activities, including session logistics, attendee registration, trainer assignments and resource allocation.
• Use CRM tools to manage customer data, track engagement, and monitor leads and opportunities related to training courses.
• Act as point of contact for troubleshooting and resolving issues with the TMS and CRM platforms, coordinating with technical support as needed.

Process Improvement

• Gather feedback from training sessions to support continuous improvement in content, delivery, and customer satisfaction.
• Contribute to continuous improvement by identifying opportunities to enhance administrative processes and customer service.

Sales & Marketing

• Conduct outreach via phone, email and other communication channels to promote upcoming training opportunities, maximise attendance and fill available spaces.
• Manage the ordering, inventory and distribution of training merchandise and branded materials.

Contracts and Financial Administration

• Prepare and issue invoices and other course-related documentation in line with company procedures.
• Liaise with internal finance and contracts teams to ensure timely approval and payment of external trainers, venues and suppliers.
• Undertake any other reasonable duties as directed by Managers.

Requirements

Skills:

• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Confident communicator with excellent written and verbal communication skills.
• Customer-focused with a professional and friendly approach.
• Able to prioritise multiple tasks in a busy environment.
• Proficient in Microsoft Office (Word, Excel, Outlook and Teams).
• Able to work independently while contributing effectively as part of a team.

Experience:

• Experience supporting training or learning activities would be advantageous.
• Experience in an administrative, logistics or customer service role is desirable.
• Familiarity with managing shared mailboxes, scheduling tools, and task tracking systems is desirable.

Benefits

• Private Medical & Health Cash Plan
• Inclusive Culture: Enjoy an inclusive culture and environment.
• Holiday: Generous holiday allowance.
• 4x Life Assurance
• Learning: Access to continuous learning and development opportunities.
• Bonus Potential: Bonus potential based on performance and business-related factors.
• Discounts: Discounts on a wide range of products and services.
• Pension: Pension scheme contributions.
• EV Car Scheme
• Hybrid & Remote Working
• More Benefits: Explore additional benefits on our career site.

How to Apply

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Candidates who are successful will be required to undergo relevant security checks.

Our Process

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Equal Opportunities

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.