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Training Support Administration Apprentice
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This is a varied role, providing admin and support to the training support team. The training support team arrange all training courses from initial booking, produce and dispatch course materials, processing exam results.
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Duties will include:
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- Setting up the training room for courses
- Preparing, checking and posting course materials
- Meeting delegates and helping with refreshments
- Emailing course invites (including Zoom invites) and sending out certificates
- The role may also include some sales support and data entry onto our database (No cold calling)
- Collating and dispatching tutor binders for new tutors as well as sending them the zoom recording for the required course
- Ensuring course materials have arrived at site/delegate addresses
- Ensuring that the kitchen and training room are set up for courses and ensuring these areas are kept clean and tidy before, during and after all classroom courses
- Answering telephone and prompt referral of all sales leads or calls to appropriate person
- Liaising with local restaurants/cafes to arrange and order delegates lunches and booking of tables where required
- Responsible for maintenance of the systems, including updating of records and completing all information as fully as possible
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