The TTL will be responsible for their team of STAMs and TAMs, supporting them in managing and coordinating workload vs resources, and acting as an escalation point where required.

The TTL will strive to proactively seek and identify new revenue opportunities in both existing clients, and prospects, and will support in developing proposals for new revenue opportunities.

Responsibilities

• Build and develop strong relationships with your clients and act as a Languages and Localisation SME to confidently guide clients through the language workflows and deliver against agreed SLAs and KPIs
• Coordinate regular strategic reviews / presentations / reporting with the client to ensure objectives are being met, issues raised are resolved and that visibility of workload is clear for planning purposes
• Demonstrate a thorough understanding of the WPP Production business model, services and technology and proactively identify areas for improvement in the existing workflows and processes to maximise efficiencies and profitability
• Contribute to cost estimate preparation, budgeting, forecasting, and financial reporting on portfolio of accounts, and proactively seek and identify new revenue opportunities for business growth
• Act as a trusted mentor and escalation point for your team of STAMs / TAMs and support in the management of workload and resources to ensure productivity levels are maintained and team morale is good
• Ensure the team are efficiently adhering to established language workflows and processes to make sure all deliverables meet the quality and consistency expectations of the client
• Coach and develop your team to ensure achievement of their Personal Development Plan including supporting with performance management and identifying training needs
• Ensure strong utilisation of team and identify cross-training and cross-utilisation by other teams where possible
• Support with recruitment and interviews where required
• Close collaboration and effective communication with other teams within the WPP Production network including Talent Management, Quality Management, Client Services and Production Teams

Reporting lines and key stakeholders

Director of Language Services, EMEA. and will line manage 2 x STAMs.

Requirements:

• Working knowledge and experience of different Languages services (Translation, Transcreation, Machine translation, Cultural Insight)
• Strong client management skills and excellent networker
• Demonstrable financial skills (P & L, estimating, budgeting, forecasting)
• TMS experience and CAT Tools proficiency
• Proven end-to-end Language Project Management skills from Briefing through to Delivery
• Exceptional communication skills with both internal colleagues and external clients
• Strong organisational, prioritisation, and problem-solving skills, and an ability to thrive under pressure
• Ability to both follow established processes but also think outside the box and challenge the status quo
• Experience in team management – both locally and virtually

• RH1

• HYBRID

Why work here:

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Please contact careers@wppproduction.com if you need the job advert or form in another format.