Overview

Ensures all transfer fee income and related transactions are accurately reconciled, processed, and reported for Global Capital Markets (GCM) clients. Manages a high volume of manual transactions, updating multiple systems, investigating, and resolving outstanding items, and producing profit and loss reporting.

Primary Responsibilities

• Reconcile and process a high volume of large transfer fee transactions for GCM clients daily.
• Investigate and resolve reconciliation breaks and unmatched items.
• Process fee returns, adjustments, and corrections as required.
• Support profit and loss analysis by ensuring accurate capture of fee income and adjustments.
• Maintain accurate records across multiple internal systems.
• Monitor outstanding receivables and proactively chase unpaid amounts.
• Ensure all transactions are processed within defined service levels and control standards.
• Produce monthly reporting relating to transfer fee activity and profitability.
• Escalate issues, trends, or risks that could impact revenue collection or operational performance.
• Identify opportunities to improve existing processes and controls while working within a largely manual environment.
• Maintain strong audit trails and supporting documentation for all processing activities.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.