Gigged.AI
Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35
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Gigged AI Opportunity
Gigged AI is an on-demand talent marketplace specializing in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35 within one of our clients.
All proposals will be reviewed on the Gigged AI platform. In order to send a proposal, please head to app.gigged.ai and create a free talent profile and apply to the role directly.
All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager.
To send a proposal, please follow the steps below:
- Head to app.gigged.ai and create a free talent profile.
- Once signed in, follow this link to the project: https://app.gigged.ai/find-a-gig/4qe0Zq7jQl8.
- You will now see a 'submit proposal' button.
- Please fill it in (intro, relevant experience, and attach CV to this).
Job Details
- Start Date: ASAP
- Duration: Estimated 4–6 months
- Location: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays)
- IR35 Status: Outside IR35
- Day Rate: £550-650 per day
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Who The Person Will Work With
- Reporting to the Transformation Lead, who is leading the transformation, and working closely with the PMO.
- Supporting key business owners — in particular the Chief Operating Officer (COO) and their team — in detailed design and implementation.
Objective of the Role
Support key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation.
Background Required
- Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following:
- Owned or transformed service delivery
- ITIL process design and implementation
- Worked as a hands-on project manager or consultant in service delivery
COO Scope
The COO's Scope Encompasses:
- Service Desk
- Service Delivery Management
- Client Reporting
- Service Excellence / Process Improvement
- Transition, Transformation and Client Adoption (for new clients)
- Project Management (with existing clients)
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Scope of the Work
The scope of the work will include aspects such as:
- Identification of issues and opportunities, together with implementing them
- Definition and execution of ITIL processes
- Establishment of sustainable, best-practice processes and practices across the COO's scope
- Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice
- Definition and execution of key metrics / reporting
- Identification and implementation of AI opportunities
- Support as required for CTO and CIO functions
Qualities Required
- Hands-on
- Able to adapt to the evolving needs of this rapidly growing client
- An ally to support the COO and their team — without doing all the work for them, as they need to own the change
- Builds positive relationships with various stakeholders, working to create momentum, consensus and ownership
- Delivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environment
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