Nando's UK & IRE
Transformation Delivery Lead
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Nando’s
Nando’s is a global restaurant business rooted in South Africa, with over 500 sites and 20,000 people across the UK and Ireland. Our purpose - Changing Lives Together - shapes how we think about our people, our customers, and the communities we are part of. We are a people-first business where the magic starts with the teams in our restaurants.
We are now embarking on one of the most ambitious transformations in our history using new ways of working, and emerging technology including AI to make the business sustainably more efficient while protecting what makes Nando’s special. The challenge is doing both at once - delivering significant change at pace without losing the culture and human connection that defines us.
You will work closely with a senior Transformation Programme Manager and with people across every level of the business - from restaurant teams and operational managers to functional leaders and senior stakeholders. The environment is fast-paced, the people are varied, and the landscape shifts. If you want a role where you will grow faster than you thought possible, this is it.
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A day in the life...
- Lead the end-to-end delivery of transformation projects, from planning through to implementation and benefits realisation.
- Partner across business functions and Technology teams to coordinate change and turn strategy into action.
- Build trusted relationships with stakeholders at all levels, influencing without direct authority.
- Maintain effective programme governance, managing progress, risks and communications with a pragmatic approach.
- Use emerging technologies, including AI, to improve the way you work and contribute to innovative delivery.
- Support the continuous evolution of the transformation programme by sharing insights and driving improvements.
- Help manage the organisation's change portfolio, ensuring priorities, dependencies and delivery capacity are aligned.
Hot Skills
- 5+ years' experience delivering transformation, change or business improvement initiatives in complex environments.
- A proactive, delivery-focused mindset with a track record of driving measurable outcomes.
- Strong stakeholder management skills, with the ability to build trust and influence at all levels.
- Comfortable working across business and technology teams, translating ideas into practical delivery.
- Adaptable and resilient, able to thrive in ambiguity and respond to changing priorities.
- Excellent communication skills, with the confidence to engage diverse audiences.
- An active user of AI and emerging technologies to enhance productivity and ways of working.
- Curious, collaborative and eager to learn. Hospitality or retail experience is a bonus, but not essential.
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Extra Hot Benefits
- Company bonus
- Private healthcare
- 25 days holiday + bank holidays
- Free Nando’s at your place of work (and 40% discount when you're not working)
- Annual team trips, AKA a free holiday with your function
- Four-week sabbatical every five years you've been with us
- Reward Gateway membership and access to great discounts
This is a hybrid role based from our Putney office 3 days a week
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