Sandwell Council
Transformation Officer
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Job Title: Transformation Officer
Grade/Salary: Band F, SCP 26-31 (£37,280 - £41,771)
Contract Type: 12-month Secondment Fixed Term
Hours: 37 hours per week
Location: Sandwell Council House, Freeth St Oldbury B69 3DE – Hybrid
We are seeking a motivated and innovative Transformation Officer to join our Business Excellence team within the Business Change & Strategy Directorate.
This is an exciting opportunity for an experienced professional with a passion for service improvement, organisational change, and transformation. You will work closely with managers, employees, and stakeholders across the council to review services, identify opportunities for improvement, and support the delivery of transformational change programmes that improve outcomes for residents and communities.
Working across a variety of projects and service areas, you will play a key role in supporting business change activities, facilitating employee engagement, driving continuous improvement, and embedding new ways of working across the organisation.
The Opportunity:
- Support the delivery of service reviews, transformation projects, and improvement initiatives across the council.
- Work with services to identify, develop, and implement innovative solutions that improve service delivery and outcomes.
- Facilitate workshops, focus groups, and engagement activities to support organisational change and transformation programmes.
- Undertake research, analysis, and performance monitoring to inform decision-making and service improvement activity.
- Support project and programme management activity across a range of business change initiatives.
- Act as a change champion, promoting innovation, collaboration, and continuous improvement across the organisation.
In this role you will:
- Deliver and support business change, transformation, and service improvement projects.
- Undertake detailed research, analysis, and process reviews to identify opportunities for improvement.
- Develop and maintain effective working relationships with stakeholders across the council and partner organisations.
- Facilitate workshops, employee consultations, and engagement activities to support change programmes.
- Produce reports, briefings, and presentations for a range of audiences.
- Support the planning, implementation, and evaluation of transformation programmes and projects.
- Provide coaching and guidance to managers and teams on change management approaches and best practice.
- Work collaboratively with colleagues to embed a culture of service excellence and continuous improvement.
- Support the identification and implementation of technology, systems, and process improvements.
- Contribute to strategic planning, policy development, and organisational improvement activities.
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What we're looking for:
- Experience of delivering business change, transformation, or service improvement initiatives within a complex organisation.
- Experience of project or programme management and delivering outcomes within challenging timescales.
- Strong stakeholder engagement and communication skills with the ability to influence and build effective relationships.
- Experience of facilitating workshops, consultations, and employee engagement activities.
- Strong analytical and problem-solving skills with experience of researching and analysing complex information.
- Knowledge and practical application of change management principles and continuous improvement methodologies.
- Excellent organisational skills with the ability to manage competing priorities effectively.
- Ability to communicate complex information clearly in both verbal and written formats.
- Proficiency in the use of ICT systems and data to support service improvement.
- A commitment to innovation, collaboration, and delivering excellent outcomes for customers and communities.
Why Sandwell Council?
At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.
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To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell
Please submit a CV and supporting statement to Sheona Grey on Sheona_grey@sandwell.gov.uk
Click here to find out more about our One Team Framework: Values and Behaviours
We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible.
If you are an internal candidate and currently at risk, please let the recruiting manager know.
We place equality, diversity, and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds, and identities. This diversity makes us a stronger and more effective council.
We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported, and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.
If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at EDI_Team@sandwell.gov.uk.
If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
If you have a disability and require assistance in submitting your CV, please contact sheona_grey@sandwell.gov.uk.
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