Infopro Learning
Transition Lead – Managed Learning Services (MLS) | 5-month contract | Travel to Dubai and India
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Transition Lead – Managed Learning Services (MLS) | 5-month contract | Travel to Dubai and India
Contract | 5 months | Onsite in Dubai and India (travel reimbursable)
About the role
Infopro Learning is launching a managed learning services partnership with a leading global manufacturer in the UAE. We're looking for a Transition Lead to build the operating model that turns this from a new engagement into a fully functioning delivery team, covering a 7-person Dubai onsite team and an India-based offshore team.
This is a hands-on, five-month build spanning discovery, design, and implementation. You'll work alongside the Engagement Director, who takes over day-to-day client operations starting October 1, and you'll be accountable for closing structural gaps, building supporting systems, and deploying the technology and automation that let this operation run and scale. By the end of hypercare in February, you'll hand off a documented, sustainable operating model ready for steady-state management.
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What you'll do
- Assess the client's current people, processes, technology, and tools to identify gaps, redundancies, and integration needs
- Design the service delivery architecture and operationalize the Dubai onsite and India offshore teams
- Map and deploy workflow automation and AI integration across intake, project management, content, and reporting
- Stand up the Design Studio and Content Factory models, including staffing approach, process, and technology
- Design and implement a standardized onboarding program for the Dubai and India teams
- Implement service management processes, governance cadence, and performance reporting
- Monitor performance through hypercare, gather stakeholder feedback, and hand off to steady-state operations
What you bring
- Proven experience leading MLS or managed services transitions, from scoping through implementation (non-negotiable)
- Strong program and project management skills, including governance structures and stakeholder management
- Experience with organizational design and operating model architecture
- Experience building and hiring teams in emerging markets, India preferred
- Experience designing and executing onboarding programs for distributed or offshore teams
- Working familiarity with LMS/LXP platforms, authoring tools, and content management systems
- Demonstrated experience implementing workflow automation and integrating AI capabilities into operations
- Strong documentation and reporting discipline; comfortable with senior client stakeholders
- Ability to operate independently as a contractor while integrating closely with Infopro teams
- Ability to travel to and work onsite in Dubai and India for the duration of the engagement
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you've built managed services operations from the ground up and want to lead one from discovery through go-live, we'd like to hear from you. Apply below to be considered for the Transition Lead role.
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