Transport Admin Apprentice

Ready for a change? Looking for a role that you can develop into? How would you like to work for a company that can accelerate your career? We are looking for someone like you. We’re currently recruiting for Transport Administrator Apprentice based at our customer site in Ilkeston, Derbyshire for our transport operations.

Accountabilities:

• Liaising with customers regarding delivery schedules, delivery updates and service enquiries
• Accurate data entry and maintenance of transport management systems
• Communicating with hauliers, drivers and third-party delivery networks to coordinate collections and deliveries
• Monitoring daily transport operations and tracking shipments through to completion
• Proactively notifying customers of delivery dates, times and any delays
• Investigating delivery failures, service issues and customer complaints, ensuring corrective actions are taken where required
• Uploading, retrieving and tracing Proof of Delivery (POD) documentation
• Preparing and issuing loader packs, manifests and delivery paperwork

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course contents

• Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
• Comply with health and safety when working.
• Follow company policy, processes and standard operating procedures.
• Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
• Plan multiple drop routes and jobs.
• Inputting customer jobs for collection and delivery.
• Track job progress.
• Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
• Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
• Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
• Optimises routes, vehicle type and loading.
• Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
• Arrange the maintenance and inspection of the vehicle.
• Use technology, and systems. General data protection regulation (GDPR). Cyber security.
• Use the traffic management system or other relevant systems, to add, and update customer job requirements.
• Conduct a briefing or debriefing session with colleagues.
• Communicate in writing with others for example, internal and external customers, colleagues, and managers.
• Communicate with others verbally for example, internal and external customers, colleagues, and managers.
• Manage customer queries and complaints.
• Apply the company’s service standards for internal and external customer services.
• Escalate issues, for example, driver infringements and non-operational procedures.
• Apply team working and wellbeing principles.
• Apply equity, diversity, and inclusion principles in the workplace.
• Carry out and record learning and development activities.